ATLAS FAQ
Below, you’ll discover answers to commonly asked questions about our smart solutions.
We’re committed to providing you with the information you need to make informed decisions. For more information, please don’t hesitate to email us at info@tkhsecurity.com or reach out through our contact form. We’ll be happy to assist you further.
Onboarding general
How do I get the onboarding email?
When your purchase has been processed, the email will be sent to the provided email address.
Can I forward this email?
Yes. This email can be used only once but can be forwarded.
Onboarding Entra ID
Which tier do we support within ATLAS?
The free tier of Entra ID can only utilize the ATLAS pre-fix solution. For all other tiers, both the pre-fix and user groups directly underneath the enterprise app will be synced.
How long does it take before a change is processed?
In case of the pre-fix, it’s near real-time. In the case of user groups underneath the enterprise app, it takes up to 5 minutes.
What will happen if I remove a user from Entra ID or put them as inactive?
ATLAS will take over the access rights directly from Entra ID.
Can a user be a member of multiple groups within Entra ID?
Yes, if a user is a member of multiple groups, his access rights will be combined.
System Admins
Who is the default admin?
The global admin from Entra ID is always able to login.
Does ATLAS make use of RBAC from Entra ID?
Research showed that there is a lot of diversity in how admins in the systems are handled. Therefore, we decided to support this through ATLAS to make it easier.
Can I promote other users to admin?
Once ATLAS is live, you can promote the Entra ID synchronized user group to Admin.
Installers
Why do I need to create an installer account?
The installer will get an invitation to make use of the ATLAS Configuration app, which is used to add or delete hardware from the system.
Can anybody be an installer?
Yes. It doesn’t matter if the person is already part of your organization (synced through Entra ID) or external.
Why does the installer get two emails?
One for access (ATLAS ACCESS) and one for config (ATLAS CONFIG). The system admin can then grant access rights to the installer group if desired.
External Groups
How do externals register themselves?
After being added, an email is sent which they can use for registration purposes.
If I move/remove an external, what happens with the access?
The moment the external synchronizes their mobile device, the access rights are changed accordingly.
Hardware
How do I add hardware to my system?
All compatible hardware can be added through the ATLAS Config app.
Should I always update my lock to the latest firmware?
We recommend updating lock firmware the moment a functionality is missing. The reason is the drainage during a firmware update.
How often is the battery status of a lock synced?
Every time someone uses the ATLAS Access app on a lock, the battery status is synced back to the system.
Do we have technical drawings available?
Please contact us where we will be happy to assist you further with this.
How do I replace the battery in a lock?
Please watch the video.
Mobile device registration
How many mobile devices can a user have?
One for access (ATLAS ACCESS) and one for config (ATLAS CONFIG). The system admin can then grant access rights to the installer group if desired.
How does an employee synchronized with Entra ID get a new invitation?
An employee can login through SSO at the ATLAS web app and connect/swap a mobile device without any assistance.
How can an external user get a new invitation?
If you navigate in the ATLAS web portal to the user, you can resend a new invite.
Access Profiles
What kind of user groups can I find in the access profile?
Active Directory synchronized users (employees), external user groups, visitors, and installers.
What do I need to configure to have a valid access profile combination?
An access profile is a combination of a user group, lock (group), and time schedule. Those three together define who can access which doors at which time. If a combination is incomplete, the system will give an indication what’s missing.
Key Sharing
Who can make use of key sharing?
If you are “owner” of a group, key sharing will be available within the ATLAS Access app.
What access will be shared?
By using key sharing, the access profile of the external group will be shared.
Can I limit how many keys an owner can share?
Yes, by default it’s unlimited, but you can set a max limit of users within an external group.
Office Mode
What does time setting mean in the lock settings?
This is the time a lock is allowed to be in office mode. If the time limit is exceeded, the lock goes back to normal operation.
Who can enable office mode?
In access settings, you can select who can set a lock to office mode through the ATLAS Access app. Be aware that office mode end time can be different than the regular time setting.
API
How does the API work?
There is a REST API available where you can connect with any kind of software supporting REST.
Which features are available?
Within the ATLAS portal, a swagger file is hosted where you can find all the supported REST API calls.
Language
What language is set by default?
The system follows your browser language. If you would like to use another language, you can select it manually.
Reports
How long will the reports be stored?
30 days. After this they will be deleted.
What if I would like to store my access events longer?
You can export the events as CSV file or get them through the REST API.
What happens with access events of a person when this person is deleted from the system?
Access events will remain in the system, allowing the facility manager to review what has occurred retrospectively.
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ATLAS Access
