Case

VodafoneZiggo

Building
VodafoneZiggo is one of the largest telecommunications providers, with 29 million customers worldwide
The Netherlands
VodafoneZiggo

Vodafone and Ziggo

The original two companies, Vodafone and Ziggo, merged at the end of 2016. Ziggo provides fast internet, landline telephony and television connections to the home. Vodafone provides mobile phone and internet services via the largest 4G network in the world. By collaborating, Vodafone and Ziggo want to enhance each other and offer the customer a total package. Before Ziggo and Vodafone joined forces, in 2014 Ziggo already merged with UPC Netherlands (part of Liberty Global).

Security Management

Ziggo uses an iProtect Security Management System covering 650 locations, which includes office buildings, as well as technical premises. For modern access control, no less than 1,300 doors are secured with TKH Security card readers. In addition, Ziggo also uses an VDG Sense video system with over 400 cameras.

Integrated intrusion system

Intrusion detection has also been integrated at various locations using dedicated intrusion systems (GE ATS Security) or by means of our smart Orion door controller with integrated intrusion functionalities.

Automatic HUB Access

In order to optimally protect the unmanned locations, Ziggo maintains a modus operandi in which visitors to the HUBs, such as subcontractors, do have an access pass, but don't have automatic access. When presenting the access card on location, employees in the Network Operations Centre receive a message. They check whether there is a work order before they grant access for a certain amount of time to carry out the work.

Efficient control

There are currently five employees in the Network Operation Centre who arrange access control at all unmanned locations. The demand was to do this more efficiently. In cooperation with the customer, Keyprocessor developed the AHA (Automatic HUB Access). By using AHA the process of granting access is automated, but it stays verified. The AHA application is linked to multiple customer databases, automatically checking whether there is a work order and whether the person in question is authorized to carry out the work. This enables access to be granted for a certain amount of time without intervention from the staff in the Network Operations Centre.