Frequently Asked Questions
In the software, go to ‘Configurations’ -> ‘Server’ and click on ‘License Info’. There you will find your license details.
This is possible. Please note that this has to be made clear when purchasing the software. Please contact our support desk to enable a VM Ware installation.
There are many factors that define how many camera connections can be streamed through a gigabit connection. Factors such as the amount of megapixel per camera, image quality, (camera enabled) motion detection, framerate and several other factors. As a rule of thumb, no more than 60% of the connection speed is to be used. If the bitstream of the camera is determined, you can easily calculate how many camera connections can safely be streamed through a gigabit connection. For example, when the bitstream of the camera is 1 megabit, you can stream 600 cameras without problems.
You have 10 days to activate your software.
Yes, the software continues to record. However, playback or viewing is disabled.
Login to https://service.vdgsecurity.com/en/rmas/ to request an RMA (Return Merchandise Authorization). By filling in the RMA form, you provide us with the exact information of your product. After we review the RMA application, you will receive a message from us with the next steps in the RMA procedure.
In the software, go to the configuration menu and click on the tab ‘Server’.
The details of your Support Upgrade Plan or Extended Warranty can be retrieved through our support desk (firstname.lastname@example.org). In the software it is also possible to view the dates of activation and expiration under Configuration -> Server -> Server License Info.