ATLAS FAQ

When your purchase has been processed, the email will be sent to the provided email address.

Yes. This email can be used only once but can be forwarded.

The free tier of Entra ID can only utilize the ATLAS pre-fix solution. For all other tiers, both the pre-fix and user groups directly underneath the enterprise app will be synced.

In case of the pre-fix, it’s near real-time. In the case of user groups underneath the enterprise app, it takes up to 5 minutes.

ATLAS will take over the access rights directly from Entra ID.

Yes, if a user is a member of multiple groups, his access rights will be combined.

The global admin from Entra ID is always able to login.

Research showed that there is a lot of diversity in how admins in the systems are handled. Therefore, we decided to support this through ATLAS to make it easier.

Once ATLAS is live, you can promote the Entra ID synchronized user group to Admin.

The installer will get an invitation to make use of the ATLAS Configuration app, which is used to add or delete hardware from the system.

Yes. It doesn’t matter if the person is already part of your organization (synced through Entra ID) or external.

One for access (ATLAS ACCESS) and one for config (ATLAS CONFIG). The system admin can then grant access rights to the installer group if desired.

After being added, an email is sent which they can use for registration purposes.

The moment the external synchronizes their mobile device, the access rights are changed accordingly.

All compatible hardware can be added through the ATLAS Config app.

We recommend updating lock firmware the moment a functionality is missing. The reason is the drainage during a firmware update.

Every time someone uses the ATLAS Access app on a lock, the battery status is synced back to the system.

Please contact us where we will be happy to assist you further with this.

Please watch the video.

Handle Battery Replacement

Cylinder Battery Replacement

One for access (ATLAS ACCESS) and one for config (ATLAS CONFIG). The system admin can then grant access rights to the installer group if desired.

An employee can login through SSO at the ATLAS web app and connect/swap a mobile device without any assistance.

If you navigate in the ATLAS web portal to the user, you can resend a new invite.

Active Directory synchronized users (employees), external user groups, visitors, and installers.

An access profile is a combination of a user group, lock (group), and time schedule. Those three together define who can access which doors at which time. If a combination is incomplete, the system will give an indication what’s missing.

If you are “owner” of a group, key sharing will be available within the ATLAS Access app.

By using key sharing, the access profile of the external group will be shared.

Yes, by default it’s unlimited, but you can set a max limit of users within an external group.

This is the time a lock is allowed to be in office mode. If the time limit is exceeded, the lock goes back to normal operation.

In access settings, you can select who can set a lock to office mode through the ATLAS Access app. Be aware that office mode end time can be different than the regular time setting.

There is a REST API available where you can connect with any kind of software supporting REST.

Within the ATLAS portal, a swagger file is hosted where you can find all the supported REST API calls.

The system follows your browser language. If you would like to use another language, you can select it manually.

30 days. After this they will be deleted.

You can export the events as CSV file or get them through the REST API.

Access events will remain in the system, allowing the facility manager to review what has occurred retrospectively.