Patient-Centered Care Starts with Parking at The Ottawa Hospital

02.18.2026

Recognized as one of the largest and most respected teaching hospitals in Canada, The Ottawa Hospital is reshaping the future of patient care through innovation, research, and an unwavering commitment to compassion. Research conducted at the hospital has led to an impressive estimated $2.5 billion economic impact for the region since 2001 as it continues to set the standard for excellence in healthcare education and discovery.

As part of its vision “to provide each patient with the world-class care, exceptional service, and compassion we would want for our loved ones,” the Ottawa Hospital is investing in infrastructure that supports patients from the moment they arrive on campus. To help reduce stress, eliminate unnecessary delays, and improve access to care, The Ottawa Hospital has selected TKH Security’s Park Assist Solution, an automated parking guidance system (APGS), to be installed in one of its parking facilities ensuring patients, visitors, and staff can find parking quickly and confidently.

Healthcare facilities demand efficiency, especially when patients and families may already be navigating challenging circumstances. By integrating smart parking technology into its operations, The Ottawa Hospital is removing a common point of friction and helping visitors focus on what matters most: accessing care without added frustration. Studies have shown that implementing smart parking solutions can play a meaningful role in improving patient satisfaction metrics such as Press Ganey and HCAHPS scores by reducing arrival stress and enhancing the overall care experience from the very first touchpoint.

The Park Assist system will be installed in a five-floor, 2,908-space covered parking garage, delivering real-time visibility and streamlined traffic flow through the facility.

“Hospitals have a unique responsibility to create environments that are not only clinically excellent but also accessible and intuitive for patients and families,” said Coley Nash, Regional Sales Executive, Northeast. “By choosing our parking management system, The Ottawa Hospital is taking a thoughtful, patient-first approach to its infrastructure.”

At the core of the installation is the Park Assist Solution’s M5 smart sensor, a HD camera-based solution engineered to reduce time spent searching for parking by up to 63%. Each M5 sensor uses dual CMOS digital cameras to monitor multiple spaces simultaneously, providing greater than 99% accuracy and real-time visibility across the garage. Customizable RGB LED indicators mounted above each space clearly communicate availability, guiding drivers directly to open spots and minimizing congestion within the facility.

The Ottawa Hospital’s APGS installation includes a suite of integrated software and security tools designed to support both patient safety and facility operations, including:

INX-Core Software Suite – A powerful, cloud-based platform delivering real-time and historical analytics to optimize parking operations and resource planning.
Park Alerts– Leveraging license plate recognition (LPR) technology to flag rule violations, unauthorized vehicles, or areas requiring attention, enhancing enforcement and oversight.
Park Surveillance – Continuous, high-resolution video capture triggered by motion, or continuously, in and around parking spaces, improving security, incident response, and peace of mind.
OPS COMMAND+ API– Centralized control of system data, signage, and operational workflows for improved efficiency and responsiveness.
BUSINESS DEVELOPMENT+ API – Tools that enable future expansion, reporting, and strategic optimization of parking assets.

By selecting the Park Assist Solution, The Ottawa Hospital is reinforcing its commitment to innovation that directly supports patient outcomes. From faster arrivals to enhanced safety and visibility, this installation reflects a broader philosophy: that exceptional care begins well before a patient reaches the exam room. TKH Security is proud to partner with Precision Parklink and The Ottawa Hospital on this important project and to support its mission of delivering world-class care through smart, forward-thinking infrastructure.

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