ATLAS: Access at hand. Reading the market.
Following our knowledge-sharing experience and IPROTECT’S transition to the high-end market, we shifted our focus to cater to customer needs in the commodity market.
How did we achieve this?
- We revamped our approach based on stakeholder feedback, addressing pain points like manual card handling, password resets and multi-system access management.
- We identified an additional pain point of having separate visitor management systems and a user database of AC and main company database.
This shift towards understanding and addressing customer needs became the cornerstone of our product innovation journey. While navigating ATLAS Access, we integrated a mobile app experience, tested POCs, and leveraged experience from IPROTECT AC which led us to a set of primary values:
- Enabling the shift to digital access, transforming your mobile device into your key entry method.
- Extension of daily tooling for access management with user administration through Microsoft Entra ID, and Employee and Visitor Management within Microsoft 365.
- Improved Visitor Management that can be managed directly by employees & visitors.
These were centered around the evolving dynamics of office spaces, driven by innovation, higher market requirements, demand for modern technology and influence of the COVID-19 hybrid work transition.
Want to know how we set up our dynamic team structure? Look out for the next project ATLAS post!
You can also find out more information about ATLAS by visiting us here.
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