The NIS2 directive is reshaping the cybersecurity landscape across Europe, introducing stringent requirements for organizations to enhance their resilience against cyber threats.  

Key Requirements Under NIS2: 

• Personnel security& access control concepts
• Cryptography and encryption  
• Management of security incidents  
• Multi-factor authentication  
• Business continuity and crisis management  
• Security measures for the acquisition/development/maintenance of ICT   

Our tailored solutions support compliance while enhancing operational efficiency and scalability. 

How? 

Daily Operations: 

• A comprehensive overview for operators through intuitive icons with the status of all defined areas.
• Easily access logged events from the rack handle in IPROTECT including images of those accessing racks thanks to our Video Management System – VDG SENSE. 
• Automation of predefined actions—such as turning on lights, calling a guard, or alerting police—can be triggered automatically within the interface, with all actions logged for traceability. 
• Stable and secure access is maintained even during network connection loss, with specific cards that can be used for calamity openings. 
• Automation of intrusion detection by showing handle status, monitoring door state, and detecting side panel tampering, also possible through on-site cameras. 
• A secure remote opening feature is available for operators, which requires a button push on the TANlock device to confirm presence. 
• Automation of reporting for all events, based on user preferences, which can be sent to different servers. 

Critical Infrastructure: 

• All daily operation functionalities can be used for unmanned critical locations (cabinets) to mitigate risks of vandalism and ensure controlled & efficient access management. 

Multi-Tenant: 

• Secure independent tenant access management within one server room for different companies and server cabinets, enabling tenants with access. 

High-End Security: 

• The four-eyes principle, in addition to authentication methods such as PIN code, means that two authorized individuals must present valid access cards – optimal for high-secure environments such as banks or data centers. 

Technology 

• Easily provision and keep TANlock’s updated with a single click, eliminating the need for manual updates or 3rd party applications.
• A certified, established protocol for secure and efficient data exchange. WebSocket TLS connection offers a secure, open-standard method for real-time communication between clients and servers.   

Contact us to find out how our integration offers you unmatched security and compliance. 

As one of the nation’s busiest airports, Philadelphia International Airport (PHL) is advancing its focus on passenger safety with an innovative infrastructure upgrade. With over 30 million travelers served in 2024 and an annual $18.7 billion contribution to the regional economy, PHL is a critical transportation hub—and with that prominence comes a responsibility to keep people safe.

Continuing to prioritize infrastructure and enhance the traveler experience, PHL has selected TKH Security’s Park Assist Solution, an Automated Parking Guidance System (APGS), to be installed in its new 8-floor, 4,688-space garage. This deployment, part of the airport’s Park PHL initiative, is designed not only to improve operational efficiency but to deliver next-level visibility, control, and security across the facility.

“Philadelphia International Airport is a major gateway to the world and an economic engine for the region. We’re honored to support their mission with a parking solution that’s as forward-thinking as the airport itself,” said Coley Nash, Regional Sales Executive, Northeast.

Smart Sensors for Safer Parking

At the core of the APGS is the M5 smart-sensor, a camera-based smart sensor that monitors each parking bay using dual CMOS digital cameras and HD streaming video. This gives airport personnel eyes inside the garage at all times, empowering them with real-time surveillance, data-driven insights, and immediate situational awareness.

In addition to heightening safety and security, the M5 enhances the traveler’s experience. Customizable RGB LED indicator lights guide drivers quickly to available spaces, reducing time to park by up to 63%, minimizing congestion, and lowering the risk of traffic incidents within the garage. The light can be programed by space, zone, or level; most commonly green indicates available, red is occupied, blue is ADA, etc. The system also maintains a 99%+ accuracy rate, ensuring dependable guidance and efficient space usage.

Safety-Focused Features Include:

• INX-Core Software Suite: Providing real-time and historical analytics to optimize operations
• Park Finder: Helping travelers locate their vehicles via kiosk, app, or pay station
• Park Alerts: Making enforcement simple with the use of integrated license plate recognition (LPR) technology
• Park Surveillance: Offering continuous, high-resolution video recording to improve safety and oversight
• S2 Outdoor Solution: Delivering high-level security monitoring to rooftop and open-air parking areas
• LCD-NAV: Displaying dynamic, real-time directional signage throughout the facility
• Ops Command+ API: Giving operators full control over building systems and digital signage
• Customer Experience+ API: Enhancing the guest experience with personalized tools and tailored features
• Business Development+ API: Creating opportunities for tiered, permit, and reserved parking, plus analytics for increased revenue generation

“Airports face unique demands when it comes to safety and efficiency, especially in high-traffic areas like parking facilities,” added Nash. “By selecting the Park Assist Solution, the best parking guidance system available, PHL is gaining powerful tools to meet those challenges head-on. The inclusion of Park Surveillance brings an extra layer of visibility and control through real-time video monitoring in and between spaces, and the ability to record that footage and store or share it for up to 90 days. Combined with the rest of the Park Assist Solution, it equips the airport with the insights and tools needed to manage parking proactively and ensure a safe, streamlined experience for travelers and staff alike. We’re proud to be part of this transformative project, supporting the airport’s mission to deliver a smarter, safer, and more connected travel experience.”

A Safer Future for Airport Parking

Once the new smart parking system is installed, Philadelphia International Airport is positioned to lead the way in secure, data-driven infrastructure.

Photo credit: Philadelphia International Airport

Parking garages are convenient, but they come with risks. From vandalism and theft to door dings and hit-and-runs, vehicle owners and garages face a range of potential damages. Unfortunately, many of these incidents are unresolved due to a lack of video evidence.
 
Quick Links:
Driver Benefits
Insurance Claims
Theft and Vandalism Protection

Operator Benefits
Security and Liability Protection
Customer Confidence
Operational Efficiency and Data Insights
  

Protecting Drivers and Their Property

With as many as two thirds of drivers admitting to distracted driving in parking facilities, it’s no wonder accidents occur frequently. Without camera-based evidence, parking garage incidents are frequently unresolved, leaving car owners to deal with the financial and emotional burden. Issues commonly faced by drivers who park in facilities with limited or no monitoring in place include: 

• Lack of evidence for insurance purposes: Every year, thousands of drivers return to their parked cars only to find damage—with no information on who caused it. According to a study by ValuePenguin, nearly 70% of drivers who experience damage in parking facilities never discover the cause. When the responsible party is unknown, insurance companies often require the victim to pay the deductible, and in many instances, the claim can result in increased premiums.
  
  
• Theft and vandalism: Parking garages are frequent targets for car break-ins and vandalism like keying or broken windows. Without proper surveillance of parking spaces, these crimes often go unresolved, leaving drivers with costly repairs or insurance claims. Many traditional parking facilities lack cameras covering individual parking spaces, making it difficult to identify perpetrators or recover stolen property. This lack of security can make drivers feel unsafe and hesitant to park in certain locations, ultimately impacting their overall experience.

Thankfully, ​with modern technology these concerns and risks can be significantly limited. The Park Assist Solution, an Automated Parking Guidance System (APGS), from TKH Security utilizes smart-sensors with HD cameras to monitor parking, space by space, and provide increased security. An optional advanced feature known as Park Surveillance can be integrated to enhance safety even further. By integrating Park Surveillance, these sensors record high-definition streaming video whenever motion is detected, or continuously, in and around parking spaces. This comprehensive coverage offers a unique vantage point, enabling the system to capture incidents such as vandalism, theft, or accidents in and between parking spaces—locations often overlooked by traditional security cameras.The footage is stored and downloadable for up to 90 days. The recordings are invaluable for investigating incidents, supporting insurance claims, and deterring criminal activity, thereby ensuring a safer environment throughout the garage for both vehicles and their owners. 

Proof in Insurance Claims
 
Park Surveillance technology relies on high-tech cameras that can continuously monitor in and between parking spaces. This level of coverage provides invaluable evidence for drivers facing insurance claims. For example, in this video, our HD camera on the smart sensor captures incredibly detailed video footage so crisp that license plate numbers and faces need to be blurred to protect personal information. When faced with a hit-and-run incident, this kind of evidence can prove crucial for insurance purposes and identifying the offender.
 
In situations where the at-fault driver is identified, insurance companies may seek reimbursement from the offender’s insurance. This can make a significant difference for vehicle owners who would otherwise bear the financial burden of someone else’s mistake. But identification is the key, and that’s where traditional security measures fall short. With space-by-space monitoring and integrated license plate recognition (LPR), vehicle owners no longer have to rely on witness reports or blurry CCTV footage, the Park Assist Solution ensures a reliable record. 

Protection Against Theft and Vandalism
 
Since each smart sensor has up to two HD CMOS digital cameras, an APGS with Park Surveillance records every monitored parking space, continuously or when motion is detected. Unlike traditional security systems that may only place cameras near elevators or stairwells (leaving most of the garage unmonitored) our single space parking sensors are installed in the parking garage at regular intervals above the driving lane, with each sensor covering up to six spaces. This ensures comprehensive coverage for monitored spaces, significantly increasing the likelihood of identifying thieves and vandals after a crime has occurred. And with an APGS, garages can provide authorities and insurance companies with crystal-clear footage, making it easier to hold offenders accountable.
 
Beyond providing evidence, the mere presence of highly visible and well-distributed HD cameras acts as a powerful deterrent. Criminals are far less likely to target vehicles in garages equipped with a camera-based parking management system, knowing that their actions are being recorded in real-time. This proactive approach not only protects individual vehicle owners but also contributes to overall garage security, making parking facilities safer for everyone.
 
“The Park Assist Solution with Park Surveillance has significantly enhanced our coverage in our garages and has proven to be instrumental in providing a full scope of events during incidents such as thefts, accidents, vandalism, or vehicle break-ins. Traditional parking garage setups often lacked adequate coverage across all areas, resulting in unsubstantiated claims due to insufficient coverage,” said Margarito Chavez, Assistant Director of Surveillance, Southern California Casino. 

A Transformative Shift in Operations with Park Surveillance

For parking facility operators, security is more than just an added perk, it’s an essential factor in customer satisfaction and risk management. An APGS with Park Surveillance enhances safety, improves the garage’s reputation, and helps mitigate liability concerns, ultimately creating a more profitable and trusted parking environment. 

Enhanced Security and Liability Protection
 
For parking facility operators, implementing Park Surveillance enhances safety, improves customer trust, and minimizes liability risks. A well-monitored garage reduces crime and discourages reckless behavior. Garages equipped with Park Surveillance technology could benefit from reduced liability insurance costs since they can provide clear evidence. According to U.S. Risk Insurance Group, proper surveillance and liability mitigation strategies are crucial for parking management.
 
“Our Park Assist system has been an invaluable asset to our operations, providing substantial support in several key areas. It has enabled us to effectively disprove false claims made by guests alleging their vehicles were stolen from the parking garage. Additionally, it has proven essential in verifying property damage claims and investigating instances of criminal activity,” said Liberty De La Cruz, Surveillance Manager, Southern California Casino.
 
Using Park Surveillance, facility managers can provide law enforcement and insurance companies with high-quality HD footage, recorded in real-time, expediting investigations and reducing the time spent handling disputes. This means fewer fraudulent claims, quicker resolutions, and an overall more efficient parking operation. By reducing legal exposure and creating a safer environment, parking operators can ensure smoother daily operations and a lower risk of costly lawsuits.
 
“Our technology has assisted clients in saving hundreds of thousands of dollars by providing crisp video evidence of incidents in their parking facilities. Last month, one of my clients was able to quickly dismiss a fraudulent damage claim regarding a parked vehicle because they had a clear recording of what happened,” said Jeff Sparrow, Director of Sales, North America. 

Increased Customer Confidence
 
A parking facility that prioritizes safety and security attracts more customers. When drivers know their vehicles are protected, they are more likely to choose garages equipped with HD camera monitored spaces. This trust translates to increased usage and revenue for parking operators, making an APGS with Park Surveillance an investment in both safety and profitability.
Beyond increased patronage, security also plays a role in long-term customer retention. Drivers who have experienced incidents in unmonitored garages are far less likely to return. If drivers are regularly parking overnight (for example, in mixed-use settings), their car insurance rates may even be affected based on the security features of the parking facility they use. In contrast, facilities with an APGS offer a level of protection that fosters loyalty.
An APGS does more than monitor spaces—it also provides valuable data that can optimize facility management. By analyzing footage, garage trends, and usage reports, operators can identify high-risk areas, improve traffic flow, and make informed decisions on infrastructure and business improvements. This proactive approach allows garages to streamline operations.
“We have experienced a transformative shift. The system allows us to track the duration of a vehicle’s stay in a specific spot and monitor its movement if it relocates. This capability has proven instrumental in addressing criminal activities beyond our property and has greatly supported local law enforcement in their investigations,” said De La Cruz.
Using the APGS software, INX, parking operators can remotely monitor parking facilities and swiftly respond to incidents if needed.
“The INX platform has been a valuable tool in our investigative processes. It offers features like the ability to search for the length of stay of vehicles of interest. This helps you identify patterns in the dates these vehicles or Persons of Interest (POIs) tend to frequent,” said Chavez. 

The Future of Parking Security

Combine an APGS with Park Surveillance and the days of mystery damage in parking garages are coming to an end. This essential combination provides peace of mind for vehicle owners, strengthens security for parking operators, and prevents fraudulent claims with undeniable evidence. Whether it’s catching hit-and-run drivers or improving the overall parking experience, TKH Security’s parking guidance system is shaping the future of parking management solutions.

As one of the fastest-growing airports in the United States, McGhee Tyson Airport (TYS) in Knoxville, Tennessee is in the midst of a sweeping transformation. Serving over 3.3 million passengers in 2024 (increased 17%+ from the previous year), the airport is expanding its capacity and elevating its infrastructure to meet growing demand. This includes the construction of six new gates by 2028 as part of its Flight Plan expansion program.

Scheduled for completion in 2027, at the heart of this modernization effort will be a 6-floor parking garage with 3,107 spaces, designed to improve accessibility, reduce congestion, and create a seamless arrival experience for passengers. As part of this project, the Metropolitan Knoxville Airport Authority (MKAA) has chosen to partner with TKH Security for an innovative parking guidance system.

“McGhee Tyson’s commitment to forward-thinking infrastructure makes them an ideal partner. With passenger numbers continuing to climb, the need for smarter, faster parking has never been greater,” said Jeff Sparrow, Director of Sales, North America. “Whether flying out for business or heading home for the holidays, travelers can start their journey with less stress and greater convenience.”

The Park Assist Solution, an Automated Parking Guidance System (APGS), is designed to streamline their traveler’s arrival process, minimizing traffic congestion, assisting them to find an open space with ease, and cutting search time by up to 63%.

At the core of the parking management system is the M5 smart sensor, a sophisticated camera-based technology that brings intelligence and precision to every level of the garage. Mounted above the drive aisle, each sensor uses dual HD CMOS digital cameras to monitor up to six parking spaces at once, space by space, capturing real-time occupancy data with over 99% accuracy. Integrated full-spectrum RGB LED indicators help guide drivers by clearly signaling space availability and highlighting specific parking zones, all with customizable colors to meet the airport’s operational needs. Most commonly, green indicates available, blue for ADA, red for occupied, and more.

“When travelers enter the garage, they will see green and red lights on the ceiling, indicating where they can find an available parking space. No more driving down aisle by aisle. Travelers can immediately drive to a green light and park in an open spot, significantly reducing their time to park and allowing them to reach their gate faster,” said Sparrow.

McGhee Tyson’s Automated Parking Guidance System also includes:

• Park Finder, powered by integrated license plate recognition (LPR), helps operators and guests quickly locate lost vehicles via user-friendly tools like touchscreen kiosks, mobile apps, or integrated pay stations.
• INX-Core software suite delivers live system insights and robust historical reporting, giving operators a comprehensive understanding of parking patterns and system performance.
• Park Alerts, leveraging integrated LPR, empowers staff to automate enforcement by triggering real-time alerts for vehicles that overstay, park in restricted areas, or match VIP or watchlist lists.
• The S2 outdoor solution brings elevated surveillance to surface lots and rooftops with high-definition, camera-based monitoring to enhance safety and situational awareness.
• Customer Experience+ API enables facilities to enrich the parking journey with value-added features designed to boost guest satisfaction and engagement.
• Ops Command+ API streamlines operations by connecting the APGS with building systems, digital signage, and web platforms, delivering alerts, updates, and seamless system management.
• Business Development+ API supports strategic monetization with options for reserved, permit, and tiered parking, alongside deep insights into driver behavior for smarter revenue growth.

“Together, these solutions will ensure McGhee Tyson’s parking operations are as efficient, secure, and user-friendly as the rest of its expanding terminal. TKH Security is honored to collaborate with MKAA and the general contractor Messer Construction on this milestone project and proud to contribute to the growth of such a vital transportation hub,” said Sparrow.

Picture this - it’s a Wednesday evening in the heart of downtown where a major concert is set to take place. Cars are circling the parking facility hoping to find an available space they might have missed. But up on level three? Dozens of prime spots sit empty, sectioned off behind a gate, as part of a “premium parking” section that’s only available during work hours to select downtown office workers.

This is the kind of inefficiency that drains potential revenue and frustrates customers. Spaces that could be making money sit unused. Not because there’s no demand, but because outdated parking systems lack the flexibility to adapt in real time.

For operators, this scenario is all too familiar: high-value gated spaces are underused while others overflow combined with a lack of dynamic pricing tools to respond to real-time demand.

This is exactly the kind of challenge Park SelectRate is designed to solve. Built to work in tandem with smart-sensor cameras, integrated license plate recognition (LPR), and existing revenue systems, Park SelectRate empowers operators to implement flexible, demand-based pricing strategies on a space-by-space basis without costly gates or permanent designations.


What is Park SelectRate?
​
Park SelectRate is an advanced API add-on available with the Park Assist Solution, an Automated Parking Guidance System (APGS), designed to allow parking operators to implement variable pricing across individual spaces or groups of spaces. This flexibility enables operators to adjust rates based on demand, location, or schedule, all without the need for physical gate installations.​
 
“Think of it like this,” explains Jeff Sparrow, Director of Sales, North America. “Let’s say you’ve got an aisle that’s in high demand Monday through Friday—you can mark it as premium, charge more, and indicate that with a different LED color. Then, when traffic slows down on the weekend, flip it back to normal pricing. It’s that simple.”
 
Traditional premium parking sections often rely on physical barriers to designate higher-priced areas, which can be inflexible and costly to set up. In contrast, Park SelectRate utilizes the M5 smart-sensor technology and integrated LPR to monitor and manage parking spaces dynamically. Operators can designate premium areas during peak times and revert them to standard pricing during off-peak periods, optimizing space utilization and maximizing revenue.
 
 
Advantages of Implementing Park SelectRate
 
At the core of Park SelectRate is a simple but powerful idea: your parking spaces should work harder for you. Whether you're managing multiple garages at an airport, a large casino garage, or a mixed-use development downtown, Park SelectRate helps you meet demand where it’s happening and make smarter use of every square foot.

Dynamic Pricing Without Physical Barriers
Park SelectRate eliminates the need for additional gate systems by leveraging smart-sensor technology and LPR. This approach allows for seamless implementation of variable pricing strategies, reducing infrastructure costs, and increasing operational flexibility.​

Enhanced Revenue Opportunities
By enabling conditional pricing, operators can capitalize on high-demand periods by adjusting rates for specific spaces. This strategy maximizes revenue potential without compromising the driver experience.

Real-Time Rate Management
Operators have the ability to add, change, assign, or delete rates as needed, providing immense flexibility in managing parking operations. This real-time control ensures that pricing strategies can adapt swiftly to changing demand patterns.​

Seamless Integration with Existing Systems
Park SelectRate integrates effortlessly with existing Parking Access and Revenue Control Systems (PARCS) or other revenue systems, ensuring that variable pricing is accurately reflected in revenue collection and reporting.


A Flexible Future for Parking Management​

Park SelectRate represents a significant advancement in parking control management, offering a flexible, cost-effective solution for dynamic pricing. By integrating with the comprehensive suite of technologies in an APGS, including smart-sensor cameras and integrated LPR, operators can boost revenue, improve space utilization, and provide a superior experience for parkers.​
For operators seeking to modernize their parking facilities and maximize profitability, Park SelectRate offers a compelling solution that aligns with the evolving demands of urban mobility.​

Nestled in the heart of Northern California, Sacramento is a city of rich historical significance and continued innovation. As the state capital, its legacy spans from Gold Rush prosperity to serving as a pivotal hub in the development of the transcontinental railroad. Today, Sacramento embraces its past while leading with forward-thinking initiatives, earning recognition as one of California’s fastest-growing cities and the “Farm-to-Fork Capital of America.”

As the city grows, so does the importance of safe, efficient, and sustainable infrastructure. To better serve residents and visitors, the City of Sacramento is upgrading one of its key downtown parking garages with a state-of-the-art Automated Parking Guidance System (APGS). This enhancement is more than a convenience—it's a vital investment in public safety, improved traffic flow, and a smarter urban experience.

To deliver this vision, Sacramento selected TKH Security to implement its Park Assist Solution in the Memorial Garage—a 10-story facility with over 1,100 spaces that supports daily commuters, local businesses, and event-goers. This decision reflects the City’s commitment to innovation, safety, and operational excellence.

“This project is about more than convenience—it’s about making our public facilities safer and more accessible,” said Staci Hovermale, Parking Manager for the City of Sacramento. “By incorporating smart parking technology, we’re not only improving the day-to-day experience for drivers, but we’re also enhancing traffic flow, reducing frustration, and creating a safer environment for everyone who uses this space.”

Technology Driving Safety and Efficiency

At the heart of the upgrade is the M5 smart sensor, a camera-based solution featuring two CMOS digital cameras per unit. Each sensor monitors up to six spaces (three on each side) with more than 99% accuracy. By significantly reducing the time needed to find a space—up to 63%—the system eases congestion and minimizes the risk of low-speed collisions.

The M5’s customizable full-spectrum LED indicators improve visibility and user guidance. These indicators can display different colors to denote ADA-accessible spaces, electric vehicle spots, and space availability, enabling safer and faster decision-making for drivers.

Safety-Driven Features Include:

• Park Finder: Helps users quickly locate their vehicles, reducing time spent navigating the garage.
• Park Alerts: Uses license plate recognition (LPR) to notify staff when vehicles are parked in restricted zones or have exceeded time limits—enhancing both enforcement and public safety.
• INX-Core Software Suite: Offers real-time and historical data, allowing operators to monitor garage performance, conduct predictive maintenance, and respond swiftly to incidents.

“This project represents an exciting opportunity to partner with a city that values innovation and forward-thinking solutions,” said Kevin Austin, Regional Sales Director, West Coast, TKH Security.

With installation expected to be complete in late 2025, the Memorial Garage will set a new standard for accessibility, safety, and smart city infrastructure.

Cheshire, CT – March 12, 2025 – One year ago, Wind Creek Hospitality partnered with TKH Security to enhance operations and elevate their guests’ parking experience with the innovative Park Assist Solution at their Chicago Southland casino. As a premier gaming destination, providing a seamless arrival experience is crucial to guest satisfaction and retention. Designed to streamline parking operations, improve efficiency, and elevate the guest experience, the system has proven to be transformative for both the casino and its visitors.

“From blueprint to complex grand opening, we’re proud to have worked alongside Wind Creek Chicago Southland in bringing their vision for a world-class parking experience to life. Having our Park Assist Solution integrated from the very start allowed us to tailor every aspect of the system to their exact needs. It’s incredible to see it now making a real impact for guests and staff alike,” said Jeff Sparrow, Director of Sales, North America.

Wind Creek Chicago Southland’s Park Assist Solution, an automated parking guidance system (APGS), has optimized their parking operations, delivering significant enhancements to guest experience and facility management:

• Streamlined, Effortless Parking: Green and red LED lights on M5 Smart Sensors guide guests to open spaces, cutting parking time by up to 63% and reducing emissions. This ensures a quick transition from the parking facility to the casino floor.
• Enhanced Security & VIP Service: Park Alerts notify management of VIP arrivals or restricted vehicle entries, allowing staff to provide the highest levels of guest service for loyal patrons and enhancing security.
• Quick and Stress-free Vehicle Retrieval: Park Finder uses license plate recognition to help guests locate their cars effortlessly, reducing frustration and ensuring a positive conclusion to their visit.
• Real-Time Monitoring: Real-time streaming HD video feed enables accurate, 24/7 oversight of occupancy and activity, allowing staff to address suspicious behavior and helping to limit liability in the case of fraudulent claims.
• Accurate Traffic Counts: VMS NAV signage displays accurate vehicle counts per area/level derived from data for efficient wayfinding, keeping guests informed and improving overall traffic flow. Detailed vehicle count data is derived from the M5 Smart Senor and the C5 Smart Counting Solution, which counts bidirectional traffic.
• Data-Driven Insights: INX Integration offers actionable analytics on occupancy, turnover, trends, historical and current reporting, and more, driving continuous operational improvements.

By minimizing the time guests spend searching for parking and improving the overall parking experience, the casino has seen increased guest satisfaction as well as improvements in security and fraud prevention. The system’s data analytics capabilities have also provided valuable insights into parking patterns, enabling Wind Creek staff to make informed operational decisions to further improve efficiency.

From a TKH Security perspective, the collaboration with Wind Creek has been a resounding success. Sparrow reflects on the partnership: “Working with Wind Creek to implement the Park Assist Solution has been incredibly rewarding. The noticeable increase in customer satisfaction and repeat visits highlights the significant impact this technology has on both operations and the guest experience.”

As Wind Creek Chicago Southland celebrates the launch of their Park Assist Solution, they are already seeing results, a testament to the system’s ability to transform parking management into a seamless, guest-focused operation. With the ability to enhance security, streamline parking, and deliver real-time insights, the system is not only improving guest experiences but also driving measurable business benefits for the casino. Wind Creek continues to provide a premier parking experience, setting the standard for innovation and customer care in the gaming and hospitality industry.

Cheshire, CT – March 4, 2025 – In the fast-paced world of casino operations, guest experience is paramount. From VIP players to casual visitors, all touch points matter—including parking, which is your guest’s first impression of your casino. That’s where our smart parking technology comes in. Casinos stay ahead of the competition while ensuring stress-free arrivals, enhanced security, and streamlined operations.

Elevating VIP Guest Experience

For VIPs and high-rollers, each moment of their visit is important, especially the first impression. The License Plate Recognition (LPR) technology, in our Automated Parking Guidance System (APGS), elevates guest service to the next level by instantly identifying important visitors upon arrival.

The moment a VIP’s vehicle enters the parking garage, our LPR-powered Park Alerts software alerts casino operators, allowing them to prepare for a warm, personalized greeting when the guest enters the casino floor. This proactive approach ensures premium guests feel valued and memorable from the beginning of their visit.

Strengthening Security and Preventing Fraud

Casinos handle large volumes of guests, cash transactions, and high-value assets, making safety and security a top priority. Parking garages, however, can be vulnerable to theft, vandalism, and fraudulent damage claims. Park Surveillance strengthens security with 24/7 real-time HD video monitoring of activity in and between parking spaces, which can be saved up to 90 days, providing clear, indisputable video evidence.

“Park Assist has been an invaluable asset to our operations, providing substantial support in several key areas. It has enabled us to effectively disprove false claims made by guests alleging their vehicles were stolen from the parking garage. Additionally, it has proven essential in verifying property damage claims and investigating instances of criminal activity,” said Liberty DeLaCruz, Surveillance Manager, Southern California Casino.

Park Surveillance, along with a host of other safety and security features, allows operators to detect threats quickly, investigate claims with ease, and create a safer environment for guests and staff.

“Our technology has assisted casinos in saving hundreds of thousands of dollars by providing crisp video evidence of incidents in their parking facilities. Just last week, one of my clients was able to quickly dismiss a fraudulent damage claim regarding a parked vehicle,” says Jeff Sparrow, Director of Sales, North America. “Plus, if needed, the casino can share recordings from the HD streaming video with law enforcement—all thanks to our advanced monitoring system.”

By integrating Park Assist’s INX platform with existing systems, casinos gain real-time oversight of their garages, making it easier to detect suspicious activity and provide indisputable, camera-based evidence when issues arise.

Maximizing Efficiency and Revenue

A well-optimized parking facility isn’t just about convenience—it directly impacts a casino’s bottom line. Inefficient garages lead to congestion, frustration, and lost revenue opportunities.

An automated parking guidance system can assist garages in maximizing space utilization, ensuring guests park up to 63% faster and with little to no stress. The flexibility of these solutions allows casinos to adjust parking management strategies based on daily operations and special events.

When integrated with a third-party app, casinos can even offer premium parking options using Park Select Rate. This feature enables operators to designate premium spaces using the color-coded LED indicators built into the M5 smart sensor and automatically applies the correct rate without the need for a costly gate system. Whether offering exclusive spaces to VIPs or setting up parking zones for celebrations, this functionality fosters appreciation for guests and unlocks additional revenue.

Stay Ahead of the Competition

Casinos like Wind Creek Chicago Southland are already leveraging our smart parking technology to enhance their guest’s parking experience and maintain a competitive edge. As expectations continue to evolve, investing in seamless, secure, and efficient parking is no longer optional—it’s essential.

Upgrade your casino’s parking experience today with an APGS and create a winning first impression that keeps guests coming back.

Additional Information

Would you like to learn more? Do you have a few questions? Contact us

Cheshire, CT – February 6, 2025 – We’re pleased to announce University Station, a premier apartment complex located in the heart of The City of Hollywood, FL, and managed by Housing Trust Group (HTG), has chosen TKH Security (formerly Park Assist) to implement an advanced parking management system, enhancing the convenience and security of its residents and visitors.

University Station is a thriving community center and home to 216 apartments, more than 2,000 square feet of commercial and retail space, and 12,210 square feet of educational space. Recognizing the need for a state-of-the-art parking solution, HTG Management selected the Park Assist Solution, an industry-leading automated parking guidance system (APGS), to optimize space utilization, improve traffic flow, and elevate the overall parking experience at University Station.

The apartment complex and management sought a smart parking solution that could seamlessly integrate with their modern residential complex while providing an intuitive, user-friendly experience. With increasing demand for efficient and secure parking, the property management team recognized the Park Assist solution’s proven track record in delivering innovative, data-driven solutions. The decision was solidified by APGS’s ability to offer a scalable and future-ready system tailored to meet the complex’s needs today and in years to come.

“The University Station team is dedicated to providing residents with the best possible living experience, and that extends to parking,” said Thomas Alexander, Regional Account Executive. “By implementing our cutting-edge parking management system, we’re enhancing safety, security, and convenience, making parking a seamless part of daily life.”

The University Station parking facility consists of one garage spanning five floors. Designed to serve the diverse needs of residents and their guests, and visitors to the public spaces, the garage required a parking solution that balances efficiency, security, and ease of use. The Park Assist Solution brings together answers to each of those concerns in a single, highly effective parking guidance system. The heart of this installation, the camera-based M5 smart sensor, is a sophisticated solution designed to provide guided navigation through the facility and 24/7 monitoring.

The M5 sensor utilizes dual CMOS digital cameras to monitor up to six spaces at once with over 99% accuracy, significantly improving traffic flow and minimizing congestion in the parking facility. Its color-coded LED indicators help drivers quickly locate available spots, with green signifying an open space and red indicating that none are available. This advanced technology has been shown to reduce parking search time by up to 63%, significantly improving traffic flow and minimizing congestion within the garage.

The Park Assist Solution at University Station also includes:

• VMS signage informs parkers with to up to the moment parking availability, guiding them to available parking quickly.
• Park Surveillance delivers comprehensive monitoring of each parking space, in and between spaces, by capturing HD streaming video when motion is detected or continuously, allowing security to be on the lookout for suspicious activity more efficiently way than ever before.
• Park Alerts utilizes license plate recognition (LPR) technology to notify management of unauthorized visitors as well as vehicles parked in restricted zones or those exceeding time limits, enhancing security and compliance.
• INX-Core software provides real-time and historical data, equipping property managers with valuable insights into garage performance and usage trends.

“The addition of an APGS aligns with University Station’s commitment to providing a modern, resident-focused living experience. As The City of Hollywood, FL, continues to grow and evolve—celebrating its centennial and embracing innovative urban development—University Station remains at the forefront of smart residential solutions,” said Alexander.

Cheshire, CT – January 7, 2025 – ASM Lithography, commonly referred to as ASML, leads the semiconductor industry and is renowned for pioneering the most advanced lithography system used in microchip manufacturing. The company’s drive for innovation has led to incredible technological advancements, including achievements and leadership in EUV (extreme ultraviolet) lithography. For their extensive work with EUV, ASML was awarded the SEMI Americas Award in 2020 and the Dutch Innovation Award in 2021. Recognized for their extensive R&D investment—€3.3 billion in 2022 alone—ASML consistently pushes the boundaries of what is possible in microchip technology.

ASML has chosen to collaborate with TKH Security to bring a comprehensive parking management solution to their San Diego, California facility. This partnership reflects ASML’s commitment to excellence and innovation in every aspect of their infrastructure.

Through this project, TKH Security’s Park Assist Solution, an automated parking guidance system (APGS), will provide parking guidance for a five-floor parking structure housing 502 spaces. With the integration of this new smart parking system, employees and visitors alike will enjoy reduced traffic congestion and reduced time to find an available parking space (up to 63% faster) while facility managers enjoy advances in operational efficiency and oversight.

Kevin Austin, Regional Sales Director, West Coast, shared his enthusiasm: “Partnering with an industry leader like ASML highlights the value of our tailored parking solutions. We’re excited to deliver a system that aligns with their vision of excellence and efficiency.”

At the core of ASML’s enhanced parking guidance system is the M5 smart sensor, a state-of-the-art solution designed to streamline parking operations while delivering real-time monitoring. Equipped with dual CMOS digital cameras, each M5 sensor can oversee up to six parking spaces simultaneously, providing comprehensive coverage from above the driving lanes. With a precision rate exceeding 99%, this sensor ensures reliable performance and integrates a dynamic RGB LED lighting system. This customizable lighting feature offers a spectrum of color options to signal parking availability, designated areas, and more, creating a seamless experience for drivers navigating the garage.

Complementing the M5 sensors is a suite of cutting-edge solutions, including:

• Park Alerts – utilizes license plate recognition (LPR) to help operators manage parking activities by providing automated notifications for rule enforcement, such as detecting VIP vehicles or those parked in restricted or overstayed spaces, and
• INX-Core software – provides both real-time and historical analytics, this software empowers operators with actionable insights into parking patterns and system performance.

The project is expected to reach completion by 2025 Q2.

As the holidays approach, more travelers than ever are taking to the skies as airports across the country are looking for better ways to provide stress-free holiday travel experiences. Detroit Metropolitan Wayne County Airport (DTW), operated by the Wayne County Airport Authority (WCAA), is no exception. DTW is one of the nation’s busiest transportation hubs and is widely recognized for its commitment to providing exceptional service and operational excellence. With more than 36 million passengers traveling through its terminals annually, DTW is a key gateway for both domestic and international travel that continues to see growth year after year.

In recent years, DTW has won the Air Transport Research Society’s Airport Efficiency Excellence Award and been named one of the top five airports in the country for stress-free travel. Building on that momentum, DTW and WCAA selected the Park Assist Solution, from TKH Security, to help the airport reach new heights in parking efficiency and operations.

“At Detroit Metropolitan Wayne County Airport, we operate one of the largest parking areas in the world totaling more than 18,000 on-airport spaces,” said Chad Newton, Wayne County Airport Authority CEO. “We trust our customers will experience the benefits of the user-friendly (Find Your Car) app helping them to find available spaces and their parked vehicles upon return. This is one more innovative step we are taking to improve the passenger experience at DTW.”

The Park Assist Solution represents a collaborative effort to enhance the passenger experience and streamline DTW parking operations.

“Our ability to customize solutions to meet the unique challenges of large-scale, complex facilities like DTW made this project an ideal match for our expertise,” said Coley Nash, Regional Sales Executive, Northeast. “We are proud to partner with the Wayne County Airport Authority to deliver a quick and stress-free parking experience to their passengers.”

The Park Assist Solution, an Automated Parking Guidance System (APGS), will be installed in the McNamara Parking Garage, the Big Blue deck, and surrounding surface lots, totaling 18,000 monitored spaces upon completion. The new smart parking management system is designed to simplify parking for travelers, reduce traffic congestion in and around the parking facilities, and enhance operational efficiency. By reducing the time spent searching for an open spot—up to 63% faster—travelers can enjoy a stress-free start to their journey, even during the hustle and bustle of the holiday season.

At the heart of DTW’s new parking guidance system is the camera-based M5 smart sensor, a smart parking solution that will provide operators with real-time HD streaming video 24/7. Each M5 sensor is outfitted with two CMOS digital cameras, capable of monitoring up to six parking spaces (three on each side) from above the driving lanes. With an industry-leading accuracy rate exceeding 99%, the M5 sensor also features a customizable full-spectrum RGB LED indicator. This advanced lighting system offers thousands of color options to indicate parking availability, special sections, and more, ensuring clear communication for those seeking an available parking space quickly.

DTW’s automated parking guidance system package also includes:

• Park Finder, combined with license plate recognition (LPR) technology, assists travelers with locating their vehicle in seconds via touchscreen kiosks, a connected parking app, or a finder-enabled pay station,
• LCD-NAV, an advanced outdoor display providing real-time customizable updates, guides travelers and enhances parking communication,
• Park Alerts, with built-in LPR, allows parking operators to set automated rules and alerts to assist with managing garage activities like a vehicle parked in a restricted or premium space they shouldn’t be in or a vehicle that has overstayed in a limited-time space,
• Park Surveillance software captures streaming HD video whenever motion is detected, or continuously, in or between parking spaces and stores the recording for up to 90 days, improving facility safety and security,
• S2, a camera-based outdoor solution, delivers top-tier security and surveillance for surface lots and rooftop parking,
• INX-Core software suite offers real-time and historical data, providing operators with detailed parking analytics and reports,
• Customer Experience+ API provides opportunities to elevate the customer experience with additional functionalities such as garage availability prior to airport arrival,
• Ops Command+ API enables operators to control building systems and digital signage, while also providing alerts, notifications, and seamless website integration, and
• Business Development+ API, allows tiered, reserved, and permit parking options, alongside advanced analytics of parker behavior and preferences to boost revenue.

Darrell Brantley, Director of Airport Programs, North America noted, “Our APGS represents true parking innovation, seamlessly blending technology and efficiency to serve one of the country’s most important airports. We’re confident our system will significantly enhance both the traveler experience and operational effectiveness at DTW.” Installation is expected to be completed in two phases between 2025 and 2026.

Cheshire, CT – November 20, 2024 – As the busy holiday season approaches, with Black Friday and the biggest shopping days of the year on the horizon, retailers are gearing up for a surge in foot traffic—and an increased risk of criminal activity.

Picture this – A busy Saturday afternoon at a popular retail center. Shoppers are coming and going, arms full of bags from their favorite stores. Families load up cars, teens gather in groups, and there’s a constant hum of activity as vehicles search for the closest parking spots. For many, it’s a normal day of retail therapy. But behind the scenes, there’s an issue retail managers everywhere are facing: keeping their stores, merchandise, and shoppers safe from theft.

In the hustle and bustle of retail shopping, it’s easy to overlook the vital role parking garages and surface lots play in the overall customer experience. But for retailers, the parking garage is more than just a space for cars – it’s a key area that needs attention and security. Shoppers expect a smooth, carefree visit, from quickly finding the perfect parking spot to making it back to their vehicle and exiting the property safely. And for retailers, protecting that experience means implementing effective security measures.

Retail Theft on the Rise in America

It’s an unfortunate fact that retail stores are prime targets for theft, with increasing frequency. According to the National Retail Federation, retail theft costs businesses billions annually, leaving store operators with the difficult decision to close stores, reduce operating hours, or reduce product availability. The damage doesn’t stop at financial loss—retail theft erodes trust, disrupts operations, and can put both employees and customers at risk.

To combat this ever-growing issue, retailers are fighting back in a number of ways, both inside the store and outside.

The Loss Prevention Research Council has defined five “zones of retail influence” that represent key areas where retailers can deter crime. Each zone requires uniquely tailored strategies to prevent retail theft and improve security. Those zones are defined as follows:

• Zone 1: Anything that touches an asset (for example, product packaging or shelving)
• Zone 2: Specific store areas where assets are located (for example, shopping aisles or fitting rooms)
• Zone 3: The store’s interior and entrances/exits
• Zone 4: The parking garage and its entrances, landscaping, and surrounding streets
• Zone 5: The store’s surrounding community and online presence

Retailers across the country are combating theft in zones 1-3 in various ways. In-store loss prevention teams, security guards, and high-tech systems like facial recognition and electronic article surveillance (EAS) are all being deployed. However, the focus is often centered inside the store, while a significant part of the problem takes place outside in the parking garage or surface lot. With sprawling spaces and often limited visibility, parking facilities present opportunities for thieves to act without being easily detected. Vehicles are broken into, stolen, or used as escape routes for shoplifters, turning parking garages into crime hotspots. In response, retailers have begun to recognize that safeguarding the parking facilities is as important as securing the retail floor.

Zone 4, where customers park, is especially crucial due to the opportunity it provides for early intervention. When potential criminals see a well-maintained, closely monitored parking facility, they are more likely to think twice about committing a crime. In the event that a crime does occur, footage from these cameras can aid law enforcement in identifying the perpetrators, increasing the chances of recovery and prosecution.

In short, by enhancing security and surveillance in parking garages, retailers can better protect their assets, their customers, and, ultimately, their bottom line.

Combating Retail Theft with APGS and Park Surveillance

As retailers look to bolster their defenses against organized retail crime, the significance of Zone 4, the parking facility, cannot be overstated. That’s where the Park Assist Solution from TKH Security comes in.

A global leader in high-quality and innovative parking solutions, the Park Assist Solution is much more than an automated parking guidance system (APGS). The system’s Park Surveillance technology utilizes the camera-based smart sensors to record real-time streaming HD video 24/7, continuously or when motion is detected, in and between parking spaces. The footage is then stored, where it can be reviewed and downloaded, for up to 90 days.

Here’s how APGS and Park Surveillance technology can help retailers:

• Parking Space Video Coverage Modern HD camera-based smart sensors like the M5, with optional Park Surveillance software, offer the ability to monitor between and within parking spaces. Blind spots are significantly reduced, minimizing opportunities for crime. Additionally, these cameras can detect license plates and provide recorded visual evidence in cases of enforcement, lost tickets, vehicle-related incidents, thefts, or accidents, offering valuable footage for authorities and insurance companies.
• High-Resolution Video for Accurate Evidence Retailers need more than just video footage; they need crisp, clear video that can stand up to scrutiny. High-definition cameras, utilized in the Park Assist Solution, offer sharp, detailed visuals that can assist with identifying individuals and vehicles, even in low-light conditions. In the event of an accident or theft, this level of detail is critical for successful investigations.
• Real-Time Alerts and Recording The Automated Parking Guidance System is equipped with real-time alert capabilities. Using premium software, retailers can be notified immediately when a known, unwanted visitor pulls into a parking space, if employees are parked in restricted or premium spaces they shouldn’t be, if a vehicle has overstayed its time limit, and more. This allows store security or law enforcement to respond quickly, preventing more significant damage or losses.

“With our APGS smart parking technology, our retail partners are protecting their assets and creating a better experience for their customers. The system’s ability to track activity and provide clear footage has been a game-changer for our client’s security strategies,” said Jeff Sparrow, Director of Sales, North America.

Enhancing Safety and Liability Protection

The ideal approach to combating crime via parking facilities is twofold: prevention and protection. The presence of a HD camera-based parking guidance systems serves as a strong deterrent against crime, making parking facilities safer for customers and employees. Clear signage and visible cameras alert would-be criminals that the area is under constant observation, reducing the likelihood of theft, vandalism, and other unlawful activities in parking facilities.

However, even with the best deterrents in place, incidents can still occur. In such cases, APGS systems play a crucial role in protecting the property owner from liability claims. Negligent security claims—where a property owner is held responsible for harm caused as a result of inadequate security measures—are a growing concern. The footage from HD camera-based smart sensors, like the M5, can be critical in proving that the property owner took reasonable steps to secure the area, potentially protecting them from liability in the event of a lawsuit.

Is Park Assist the Right Solution for Your Retail Space?

As retail continues to evolve, prioritizing the safety and security of every aspect of the customer journey—including the parking garage—will be vital.

Automated Parking Guidance Systems help retailers reduce parking lot theft, enhance customer safety, and mitigate potential legal risks. By investing in advanced parking systems, retail businesses can create a safer, more efficient environment for customers and employees alike.

For more information about how the Park Assist Solution can help safeguard your retail parking lots, contact our team.