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Government

At TKH Security, we deeply understand the values we can offer each industry. With extensive knowledge of the heightened security measures required in government buildings, our comprehensive solutions cover real-time monitoring, top-grade cybersecurity considerations along with country specific regulatory compliance and much more!

Industry Challenges

  • Obtaining Users: From the central government, connecting to an umbrella card management system based on a multifunctional smart card specific to the country (such as the Rijkspas in the Netherlands).
  • Issuing Cards: Government-specific access cards with special government programming.
  • Government-Specific Settings: The need for an encryption key that is not shared with suppliers. It is necessary to work with a SAM (Secure Access Module) in the access controller which provides a secured location to store the special government pass configuration.
  • Intelligent Video Surveillance: In government buildings, highly resistant cameras provide end-to-end security and capture event-driven video images, which are promptly presented on operator desks and video walls.
  • Crowd Management: With intelligent video surveillance, crowd situations can be detected in real-time. When a crowd arises, the operator is immediately notified and can take necessary action. This may involve deploying a host to assist people in navigating the building or dispatching a security guard for security purposes.

Government Building Controlled Solutions

  • Card management: Depending on the country, integration with a card management system is available. For the Dutch Government, IPROTECT AC offers seamless integration with the Rijkspas card management system.
  • SAM Solution: To maintain the secrecy of the central government security key, the SAM (Secure Access Module) is used. With this module an additional level of security has been added within the AC system by providing secured storage for the security key.
  • Anti-Vandalism Equipment: TKH Security supplies various vandal-resistant equipment, including readers and cameras, for public spaces.
  • Privacy: To comply with GDPR legislation, our systems are designed according to the ‘Privacy by Design’ and ‘Privacy by Default’ principles. This means that with the default settings, only necessary personal data is displayed to an operator. If it is necessary to show more personal data, this needs to be specially configured in the system.
  • Cybersecurity: Our security systems are designed to comply with the IEC 62443 standard for Cybersecurity. All communication between servers, clients and edge devices is ‘end-to-end’ encrypted. Only authorized devices with the high security key can communicate with each other and data is encrypted with AES-256 encryption. Furthermore, personal data and video images are stored in encrypted databases and can only be accessed by authorized personnel/devices.

Customized Solutions for Your Market

Government buildings require around-the-clock operations to monitor visitor movement and access, as well as real-time security information. You can benefit from: 

  • Multi-Locations: Efficiently manage your facilities and oversee multiple locations from a single control center by combining information from multiple systems. 
  • An integrated system supporting all combinations of electric door and security locks with customized menus tailored to your system needs. 
  • Priority-based alarm handling, including interactive floor plans for event-driven information. 
  • Efficient Visitor Management: Streamlined access through license plate recognition and mobile access eliminates physical card handling, optimizing processes and saving time for system administrators.
  • Reporting and information management for close monitoring of daily activities and movement/access tracking. 

Government buildings are considered high-risk facilities, necessitating prevention and detection of emergencies, especially unauthorized access. This can be achieved through:  

  • Comprehensive Security Management System: With our SMS, you can integrate video management, intrusion, and intercom systems. Full integration of these systems allows for event-driven information that can be acted upon. 
  • Video Management System: With object classification capabilities, real-time monitoring and crowd management are possible. Alerts can be set when a specific number of people gather, indicating potential crowding. Additional alerts can be set as the crowd size increases, ensuring prompt action for access control procedures around the building. 
Case Study

About Gemeente Amstelveen

Located in the northern province of the Netherlands, Amstelveen town hall provides a wide range of important services to the residents of the town.

The Challenge

Working alongside Amstelveen, TKH Security were tasked with the implementation of a set of solutions needed to cover challenges that centered around:

  • Security of those providing services to the public.
  • Event-driven management – Through combining our Video Management and Access Control system for an increased level of facility security.
  • A web-based interface allowing security managers to change settings from any location.

The Outcome

  • Multi-location (Amstelveen and Aalsmeer) joined as one SMS and control room resulting in cost savings and improved efficiency. By centralizing resources and personnel, they can better coordinate operations and achieve greater flexibility in scheduling, ultimately enhancing productivity.
  • Implementation of our VDG SENSE VMS leveraging functionalities such as event-driven management. With our system, events trigger notifications that can be seen along with the cause of detection.
  • Manageable alarm procedures within IPROTECT AC that include security, technical, and general alarms. Following alarm activation, operators now have a good situational overview thanks to floorplans and know exactly which actions must be performed to reset the alarm.
  • Multi-credentials enabling employee access using cards and license plate recognition. Multi-purpose (Mifare DESfire EV2) card for employees that enables the use of different facilities around the building such as follow printing, desk reservation, locker management (opening boxes), and vehicle management platform (opening gates for cars).

The Solution

Working alongside the client and taking into consideration their specific security challenges, we were able to comply with these requirements through:

Providing an efficient and comprehensive overview of the security status on each floor using interactive floor plans combining alarms from AC and VMS. This functionality enables operators to get information on any events in the building and act accordingly. Particularly important when dealing with situations surrounding members of the public.

Alarm distribution gives the town hall of Amstelveen the option of implementing different types of alarm procedures. This feature notifies building operators of the type of alarm, such as security, technical, and general alarms, that will prompt the correct course of action based on the issue.

A central control room that can oversee burglar alarm and camera preferences. When an alarm is activated, a description prompt is given for a situational overview. Operators are therefore provided with the exact action(s) that must be performed before the alarm can be reset.

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Streamlining traffic flow in real-time while improving the parking experience

Our ability to provide a cohesive cloud-based solution for citywide guidance is a major advantage for any sizable metropolis. Built on our revolutionary INX data-driven platform, each tailored automated parking guidance system (APGS) installation is a robust and flexible parking management solution that aggregates real-time occupancy data from a variety of disparate systems and sources.

Industry Challenges

A typical city has numerous parking garages and surface lots spread out across its jurisdiction. Urban sprawl and diverse systems, across this network of facilities, makes the communication of real-time parking availability a distinct challenge. No one looks forward to the process of finding a parking space when they’re in a hurry.

Government Solutions

Using the aggregated data, INX simultaneously broadcasts citywide parking availability through a variety of real-time information touchpoints. These can include digital signage on highways, roads, and parking garage entrances throughout a city. This information can also be communicated via a city’s official website or through a mobile app using our open application programming interface (API).

Tailored Solutions for You

When municipal parking garages are underutilized, it results in overtaxed street parking and extra traffic congestion. It can also lead to premature expansion/construction to compensate for the parking system’s overall inefficiency. With our solution-oriented approach, we can craft a customized fit-for-purpose APGS by synthesizing multiple types of technologies into a single, unified platform.

Our cloud-based INX platform can be synchronized with existing PARCS equipment to pull parking counts from individual sites. The aggregated real-time data from these multiple M5 based systems is processed via a central server, then transmitted to the city’s website, digital signage, and mobile apps.

Available with a Premium Subscription, our Business Development+ API package is designed to further boost revenue and profitability through tiered and frictionless parking, reserved and permit parking — along with fine-detail data and insights you can use to heighten the customer experience and brand loyalty.

Products & Services

M5, S2, C5 Smart Sensing

Wayfinding Signage

INX Software

M5 Smart Sensor S2 Smart Sensing Solution C5 Smart Counting Solution

M5 Smart Sensor

Intelligence at the parking-space level to maximize revenue and usage per square foot.

The latest innovation in parking guidance, the M5 is a camera-based smart-sensor with an IP-based CMOS digital camera on two sides. Installed above the driving lane evenly at every third parking spot, each M5 detects space availability for parkers and gives operators an unobstructed view of parked vehicles. Monitoring up to six spaces per sensor, including between vehicles, sensor placement significantly enhances security throughout the facility and increases the number of areas visible via streaming HD video for real time monitoring.

  • Simple installation, unprecedented functionality, and elegant design.
    • To provide parkers with quick guidance and stress-free navigation, each sensor has an RGB (LED) indicator, displaying thousands of colors to indicate occupancy status and space type (i.e., regular, premium, accessible, etc.).
    • M5 sensors are poised for future advances via firmware upgrades along with expansion opportunities via a USB expansion port.
    • The attractive housing has a seal rating of IP66, preventing the ingress of water and dirt from the advanced electronics.
  • 99%+ accuracy verified through precise global monitoring.
    • M5 sensors exhibit a 99%+ accuracy rate. Using our sophisticated software algorithms, accuracy is regularly verified by an internal monitoring process for continued optimal performance.
  • Built-in fault tolerances to ensure system integrity and reliability.
    • The continual dialogue between the intelligent M5 smart-sensors and the core system ensures overall reliability. The core server, INX, constantly monitors the daisy-chained installation, sending notifications for any compromised sensor.
  • Intuitive software to discover real time business insights.
    • Using your parking facility’s live data, our cloud-based INX software platform is used for day-to-day analytics to gain insights for decision making, forecasting activity, and much more.
    • Our PGS integrates seamlessly with your existing software. Additionally, it provides a secure connection to a limitless set of third-party parking-related solutions.

S2 Smart Sensing Solution

Providing sitewide guidance and advanced security.

The S2 camera based smart solution allows. you to incorporate rooftops and surface lots into your parking guidance system. Instead of digging up asphalt, the S2 solution uses CCTV cameras to monitor multiple bays. Similar to mounting cameras for a typical surveillance system, the high-perched cameras take an omniscient view to monitor multiple bays, collecting video and rich data that drives the core intelligence of the system.

The S2 solution effortlessly integrates with M5, C5, and INX providing your team with a more holistic approach to streamlining operations, maximizing efficiency and improving the experience for your customers and visitors.

C5 Smart Counting Solution

Accurately detect bidirectional traffic.

The C5 camera-based counting solution detects vehicles entering and leaving specific areas of a parking garage. It employs a proprietary advanced AI algorithm to count the vehicles accurately and transmits the data to display counts on signs and in the INX platform. The C5 solution uses a single fisheye camera mounted discreetly overhead to monitor two adjacent lanes, making it a cost-effective and efficient solution for parking garages, surface lots, and other high-traffic areas.

The C5 smart counting solution can accurately detect vehicles traveling in either one or two lanes including vehicles driving down the center and bumper-to-bumper traffic without the need for delineators. Using our sophisticated software algorithms, the 96%+ accuracy rate is regularly verified by an internal monitoring process for continued optimal performance.

Combined with the M5 and S2 solutions, a complete APGS provides a wealth of data to advance your operations, inform decision making, and elevate your customer’s experience.

The camera based C5 smart counting solution detects vehicles entering and exiting your parking garage
LCD-NAV VMS-NAV Digi-NAV

Next-generation guidance at every key decision point

Through the unique synergy of our camera-based smart-sensor system and customizable wayfinding signage, parkers are treated to a higher level of guidance and convenience from the moment they arrive, plus follow-up guidance at every key decision point.

  • Signs upon arrival. For properties with multiple parking areas, a multi-facility sign announces the number of available spaces at each garage or lot. Continually updated, parkers can determine the best facility to park in at any given moment.

 

  • Secondary signage within a chosen garage. Once a parker has decided to park in a specific garage, a dedicated monument sign displays the number of available spaces on each level.

 

  • Directional interior in-aisle pointers. Once a parker has committed to searching for a space on a particular level, these guidance signs enable a parker to make on-the-spot decisions (left, right, or straight) based on the number of available spaces.

LCD-NAV

Dynamic and customizable for real-time content updates

Utilizing LCD-NAV signs, you can easily engage and attract greater attention from customers by providing up-to-the-minute content updates at all entry and exit points. Whether it’s providing guidance to potential parkers, alerting your customers of garage maintenance, or onscreen branding/promotional initiatives, the LCD-NAV enhances parking guidance, increases garage efficiency, and taps into additional revenue opportunities by communicating critical information more effectively.

An all-in-one plug-and-play solution, the LCD-NAV features a weatherized commercial-grade 49” or 55” outdoor LCD display. With a full HD1080p resolution, this solution is ideal for outdoor use, with a bright and crisp display, even in direct sunlight. Using our content management system, operators can change colors, add a company logo, and display dark or light themes, all effortlessly deployed at the touch of a button. The web-based content management system enables the unit to be configured and monitored remotely.

VMS-NAV

Versatile, full-matrix LED displays for unprecedented design freedom

Parking facility operators have free rein to create and broadcast an expansive set of digital messages in millions of colors, including detailed 24-bit RGB custom graphics. Continuously adjustable, enhanced brightness pixels can be tightly aligned with brand and architecture palettes.

VMS signs are engineered to use Ethernet protocols with ethernet connectivity, greatly simplifying installation and operations while reducing related costs. Signs are sized for ready insertion into a wide variety of new signage and into existing signage, depending on the individual system scenario.

Digi-NAV

Digi-NAV signs are LED signs specifically designed for driver wayfinding.

With adjustable brightness, this product family includes a range of signs which can display counts, arrows, and recognizable parking symbols. All numbers and arrows are purpose designed, ensuring the signs can be clearly seen and easily recognized by drivers. Additionally, Digi-NAV signs are UL and CE certified, and have an IP54 rating. 

Provide your customers with real-time parking space availability information for your parking garage using VMS digital wayfinding signage
Standard Software Optional Software

Unleashing the true power of camera-based APGS

Since the day we invented camera-based automated parking guidance system (APGS) technology, we’ve been on a continual quest to elevate its capabilities to new levels. Developed by our data scientists in response to what our clients wanted most, our standard and optional software is a game-changer in the APGS space.

Standard Software

Our revolutionary INX ecosystem

INX enables owners and operators to achieve even greater operational efficiencies, further elevating the customer experience, and driving new revenue opportunities, which positions them to access exciting new functionalities in real time such as reservations, premium parking, and customer loyalty programs.

Our highly intuitive INX dashboards are tailored to the specific needs of your operation to deliver robust, actionable data. Multiple data points are readily available, both real-time and historical, including:

Occupancy, dwell, turnover, and identification of unique visitor behavior

  • Live data from activity heatmaps, wayfinding signage, and specific facility regions.
  • Isolated activity of individual vehicles, including duration and frequency of visits.
  • Real-time site and environmental conditions that can affect parking volume: i.e., current/forecasted weather, traffic status in surrounding areas.
  • Trend analysis, including the ability to compare live trends with historical performance.
  • Additional comparative analyses.

 

API packages – Designed for your unique needs

Our API packages enable you to tap into a virtually limitless set of third-party solutions and secure access to the vast industry-leading dataset of our proprietary camera-based APGS, extending the data mining capabilities of our software platform. With our API packages, users can collaborate their APGS with an ever-evolving array of complementary functionalities. Plus, when your facility is ready for the next step, our APGS is primed for integration with the frictionless parking solution you choose, without interruptions.

Optional Software

Strategic API integrations engineered to drive the future

  • Ops Command+ package
    Empowers functionalities that heighten operational efficiencies and control to enable:

    • Building systems management
    • Digital signage control
    • Alerts and notifications: i.e., compliance/rules enforcement and VIP notifications
    • Website integration
    • Additional ops functionalities

 

  • CX+ package
    Designed for elevating the customer experience in a myriad of ways to enable:

    • Advanced mobile apps customizable to suit your brand and needs
    • Palm-of-the-hand and vehicle-connected wayfinding
    • The ability for drivers to check availability before leaving – receive personalized navigation to open bays – and locate their vehicles upon exit
    • Find Your Car integration with PARCS through our Park Finder add-on software module
    • Empowers additional customer experience functionalities such as valet parking

 

  • Business Development+ package
    Capabilities that further boost revenue and profitability to enable:

    • Tiered and frictionless parking
    • Reserved and permit parking
    • Fine-detail data and insights on parker behaviors and preferences

 

Park Surveillance – A unique vantage point

With the addition of our Park Surveillance software extension, the smart sensors capture HD streaming video whenever motion is detected, continuously, in between, or around a space. It’s an expanded level of security that would otherwise be cost-prohibitive, giving parkers peace of mind of know their vehicle is being monitored during their entire stay.

The streaming video and transactional time data captured by the M5 cameras can be used in a variety of ways. It’s a powerful combination of evidence for scenarios where theft or assault has occurred, the ability to help protect owners and management against fraudulent claims of theft and vandalism, and potentially deter the intrusion of unwelcome visitors. Since recordings can be saved up to 90 days, security can easily work with authorities if needed.

Park Finder™ – Our advanced-tech vehicle locator

In a big parking garage, at best, the parker is anxious. At worst, the parker becomes anguished at the thought their vehicle may have been stolen. Gone are the days of lost cars, with our Park Finder system, parkers can easily find their car.

With the Find Your Car locator feature in Park Finder, a parker simply enters at least three numbers or letters from their license plate into the app, a kiosk, or at a Park Finder enabled pay station for a PARCS or other revenue management system. In seconds, the core INX system searches the database of currently parked vehicles and identifies the parker’s car through the APGS’s integrated License Plate Recognition (LPR). The parker is provided with an exact location and step-by-step walking directions.

Park Alerts – Automatic recognition of important people or policy enforcement

Our Park Alerts software module taps into the APGS’s integrated License Plate Recognition (LPR) technology and enables you to set automated rules and alerts that bring important events to your attention including:

  • The arrival of a VIP.
  • When a known, unwanted visitor pulls into one of your parking spaces.
  • If employees and staff members are parking in restricted/premium spaces they should not be occupying.
  • If a vehicle has overstayed in a limited-time space – such as a reserved space, a takeout space at a restaurant, or a time-restricted space in an urban setting.
  • If a commuter is parking in your garage, instead of in the designated transit station.
Our advanced-technology vehicle locator is a game changer for your customers, quickly and efficiently helping them to find their vehicles

Case Study

About City of Seattle e-Park, Washington

Data aggregation from disparate systems

Like most major cities, Seattle has a mix of municipal and privately-owned parking facilities spread out across its jurisdiction. The city needed a way to aggregate real-time occupancy and pricing data from these disparate systems. The goal: to maximize usage and revenue in city-owned garages, while leveraging private-lot capacity to further alleviate overtaxed street parking and traffic congestion.

“Our original need was to mitigate congestion caused by our DOT’s highway widening program. The ePark solution crafted by Park Assist is a customized and scalable platform. So we’re continuing to expand ePark to encompass more spaces and neighborhoods.”

Real-time information

The ePark solution also broadcasts real-time information through an ever-evolving array of touchpoints, including digital signage on highways, roads, and entrances; a live information portal on the city’s website; and an open API that can empower readily available mobile apps.

“ePark is an exceptional fit for our complex demands. The technology has boosted the convenience and reliability of parking across Seattle – with a significant positive impact on the customer experience. While Park Assist continues to deliver exceptional customer support.”

Icon quote

Michael Solheim

e-Project Manager CITY OF SEATTLE

“Our citywide guidance system, developed and installed by Park Assist, has revolutionized the ease and efficiency of parking in Seattle. They’ve been a great partner for our city, and continue to be. We wouldn’t hesitate to recommend Park Assist to others as well.”

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