ATLAS FAQ

When your purchase has been processed, the email will be sent to the provided email address.

Yes. This email can be used only once but can be forwarded.

The free tier of Entra ID can only utilize the ATLAS pre-fix solution. For all other tiers, both the pre-fix and user groups directly underneath the enterprise app will be synced.

In case of the pre-fix, it’s near real-time. In the case of user groups underneath the enterprise app, it takes up to 5 minutes.

Yes. If a user is moved to a different user group, they automatically receive that group's access permissions. 

ATLAS will take over the access rights directly from Entra ID.

Yes, if a user is a member of multiple groups, his access rights will be combined.

The global admin from Entra ID is always able to login.

Research showed that there is a lot of diversity in how admins in the systems are handled. Therefore, we decided to support this through ATLAS to make it easier.

Once ATLAS is live, you can promote the Entra ID synchronized user group to Admin.

A lost card or key fob can be blocked in the ATLAS app. Because it can't be updated directly, each lock must then be updated via the ATLAS Config app. 

Mobile device tokens can be revoked, and the revocation syncs to the device as soon as it has an internet connection. 

No 

The installer will get an invitation to make use of the ATLAS Configuration app, which is used to add or delete hardware from the system.

Yes. It doesn’t matter if the person is already part of your organization (synced through Entra ID) or external.

One for access (ATLAS ACCESS) and one for config (ATLAS CONFIG). The system admin can then grant access rights to the installer group if desired.

After being added through the Web Portal, they receive a registration email, or a message in the messaging app used to share access.

The moment the external user synchronizes their mobile, the access rights are changed accordingly. 

All compatible devices, such as locks, swing handles, and intercoms, can be added through the ATLAS Config app. 

We recommend updating lock firmware the moment a functionality is missing. The reason is the drainage during a firmware update.

Every time someone uses the ATLAS Access app on a lock, the battery status is synced back to the system.

Please contact us where we will be happy to assist you further with this.

Please watch the video.

Handle Battery Replacement

Cylinder Battery Replacement

One for access (ATLAS ACCESS) and one for config (ATLAS CONFIG). The system admin can then grant access rights to the installer group if desired.

An employee can login through SSO at the ATLAS web app and connect/swap a mobile device without any assistance.

If you navigate in the ATLAS web portal to the user, you can resend a new invite.

Access can be granted through the mobile app, an RFID card or key fob, a QR code, or a PIN code. QR and PIN codes are used at the intercom. 

Mobile: yes, updated remotely. Card: no, it requires bringing the card close to a mobile running the ATLAS app to update it. 

Yes. Credentials can be shared as a one-time use QR code/PIN code, sent directly to a wallet on a mobile, or as a standard credential for a mobile app, shared through ATLAS or any messaging platform. 

The mobile device will continue to work for 24 hours before it needs to synchronize again. 

Active Directory synchronized users (employees), external user groups, visitors, and installers.

An access profile is a combination of a user group, lock (group), and time schedule. Those three together define who can access which doors at which time. If a combination is incomplete, the system will give an indication what’s missing.

If you are the “key manager” of a group, access sharing is available within the ATLAS Access app. 

The access profile of your group is shared. 

Yes. By default, it's unlimited, but system admin can set a maximum number of users within a group. 

You send them through the ATLAS app. 

No. The code is single-use, tied to a specific visitor, and valid only for a set date and time. 

The mobile does not need an internet connection to show the QR code, but the intercom needs connectivity to enter the PIN code and verify the QR through the camera. 

You select a date, and the code is valid for that day only and can be used once. 

As a user, you can create, update, or delete the invitation through the ATLAS Access app. As an admin, you can always revoke access. 

This is the time a lock is allowed to be in office mode. If the time limit is exceeded, the lock goes back to normal operation.

In access settings, you can select who can set a lock to office mode through the ATLAS Access app. Be aware that office mode end time can be different than the regular time setting.

There is a REST API available where you can connect with any kind of software supporting REST.

Within the ATLAS portal, a swagger file is hosted where you can find all the supported REST API calls.

The system follows your browser language. If you would like to use another language, you can select it manually.

30 days. After this they will be deleted.

You can export the events as CSV file or get them through the REST API.

Access events will remain in the system, allowing the facility manager to review what has occurred retrospectively.