Presales Engineer – Security Systems LATAM (FREELANCE)

Can you take our products to a higher level with your knowledge? Apply immediately!

Our organization

TKH Security specializes in the development of intelligent electronic security, protection and parking systems. With over 25 years of experience and by focusing on customer needs, we offer innovative complete solutions for security management, video surveillance, parking management, parking guidance systems and asset & site management.

Our organization consists of over 350 experienced employees who continuously strive to exceed our customers’ expectations and improve the user experience. We are always striving to develop user-friendly and innovative solutions for the market that are easy to install, with a focus on creative, flexible and open architecture integration.

Role Description

We are seeking a highly skilled and motivated Presales Engineer to support our Security Systems portfolio across the Latin America (LATAM) region. The ideal candidate will act as a technical expert, bridging the gap between customer requirements and our cutting-edge security solutions. This role involves solution design, customer engagement, technical demonstrations, and collaboration with internal teams to drive sales success.

Location

Colombia

Role Requirements

• Bachelor’s degree in engineering, IT, or related field.
• 3–7 years of experience in a presales engineering role within the security systems.
• Proven track record of designing and implementing security solutions for diverse client needs.
• Knowledge of Spanish Fluent & English B1+ (Higher level English preferred)
• Affinity with Technology & Customer satisfaction.

Main tasks

- Technical Support & Solution Design:

• Provide technical assistance to the sales team during pre-sales activities.
• Analyse customer requirements and recommend tailored security system solutions.
• Design and develop customized security systems, including CCTV, access control, intrusion detection, and alarm systems.
• Prepare detailed technical proposals, including system configurations, cost estimates, and compliance with customer needs.

- Customer Engagement:

• Conduct, when needed, site surveys and assessments to gather information for solution design.
• Deliver technical presentations & product demonstrations to prospective clients.
• Act as a trusted advisor on security technologies and industry best practices.

- Proposal Development:

• Collaborate with sales teams to prepare competitive bids and responses to RFPs.
• Ensure proposals align with both customer requirements and company standards.

- Product Knowledge & Training:

• Stay updated on the latest security technologies and trends.
• Provide training sessions for internal teams and partners on new products and solutions.

- Technical Expertise:

• Maintain accurate records of pre-sales activities, proposals, and customer interactions.
• Prepare regular reports on pre-sales performance metrics.

- Communication:

• Clearly and concisely communicate technical information in both Spanish and English, tailored to the client’s level of technical understanding.
• Maintain a professional and positive demeanor in all client interactions, whether remote or in-person.

- Skills & Competencies

• Strong technical knowledge of security systems (e.g., CCTV, access control).
• Experience with leading brands in the security industry.
• Ability to work independently while managing multiple projects simultaneously.
• Proficiency in technical documentation and proposal writing.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills in both Spanish and English.

Additional Information

This role requires frequent travel across the LATAM region (up to 50%).

To apply, please submit your resume and a cover letter highlighting your qualifications and experience, particularly your experience as Support technician dealing with customers.

Our offer

TKH Security offers you a wonderful job in which you can grow at a solid organization. If you fit the profile of Presales Engineer – Security Systems LATAM as a freelance/external, this job gives you the opportunity to develop yourself.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

To apply, please submit your resume and a cover letter highlighting your qualifications and experience, particularly your experience as Support technician dealing with customers.

TKH Security is committed to creating a dynamic and inclusive workplace where all employees are valued, respected, and supported.

 Are you interested in this position of Field Service Techician? Please send us your CV in English