Raleigh-Durham International Airport exceeds mission of unparalleled customer service in parking facilities
Cheshire, CT – December 20, 2022 – TKH Security (formerly Park Assist) has been awarded an Automated Parking Guidance System (APGS) contract with the Raleigh-Durham Airport Authority for the Raleigh-Durham International Airport (RDU) in Morrisville, NC. In J.D. Power’s 2022 North America Airport Satisfaction Study, RDU was ranked fourth. This was the airport’s second consecutive appearance in the top five and fourth consecutive year in the top 10.
Installation of the camera-based automated parking guidance system (APGS) system will begin in January 2023, with an anticipated completion date of the first quarter 2024. The system will monitor more than 8,000 parking spaces across two parking garages. The airport’s facilities, and the three runways, served more than 14 million passengers in 2019. The numbers outpaced expectations and were a clear indication RDU is growing faster than the Airport Authority’s Vision 2040 foreshadowed.
“RDU is proud to be a leader in providing travelers with world-class service through new and innovative offerings. Our goal is to make their travel more convenient and enjoyable. Extending our customer service philosophy to the parking facilities was a natural decision,” said Director of the Project Management Office (PMO) Kenny Perry. “This technology will prevent travelers from taking too much time looking for parking and being late for their flight. Additionally, the surveillance component will improve the overall security and safety for all visitors and ownership.”
TKH Security’s new smart-sensor M5 camera-based automated parking guidance system (APGS) provides travelers with an effective method to successfully find an available parking space. Each smart-sensor can monitor up to six parking spaces simultaneously. The bright, red and green color-coded LED lights on the smart-sensors instantly visually direct motorists to available spaces. Reducing time to park by up to 63%, the automated parking guidance system (APGS) assists travelers with arriving to their gate on time.
“Raleigh-Durham International Airport is one of the fastest growing airports in the US and our team is honored to be selected by the RDU Airport Authority for this incredible opportunity. We look forward to providing our innovative camera-based parking guidance system and bringing a first-class customer experience to all visitors,” said Regional Account Manager Thomas Alexander. “RDU is our 25th major international airport project in the US and third automated parking guidance system (APGS) project in the State of North Carolina.”
RDU’s automated parking guidance system (APGS) package also includes:
- VMS NAV signs placed at key decision points to assist drivers with wayfinding,
- S2, which allows parking management to monitor rooftops,
- Park Surveillance to capture streaming video when motion is detected in or around a space, or continuously if desired,
- Park Finder to help drivers find their vehicle in seconds,
- An API package that provides the airport’s Parking Division with a secure connection to a limitless set of third-party parking related solutions,
- And INX with real time dashboards and business intelligence for the Parking Division to maximize parking operations.
About Raleigh-Durham International Airport
The Raleigh-Durham Airport Authority operates Raleigh-Durham International Airport. RDU connects central and eastern North Carolina to the people and places that matter most. With nearly 400 daily departures, the airport provides nonstop passenger service to 43 domestic destinations and 7 international destinations. RDU powers the region’s economy with a $15.1 billion annual economic impact and supports nearly 100,000 local and regional jobs.
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