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Commercial and Residential

Our solutions for commercial and residential buildings tackle industry challenges and provide increased security, convenience, and peace of mind for visitors, operators, and facility managers.

Industry Challenges

  • Managing multiple systems through the user interface of one control room, alarms, events, and maps are receivable on the operator console of the central system. 
  • A customized overview of all floors with event-driven layouts providing an immediate focus on event-related information. 
  • Parking utilization by controlling who is making use of which parking bays and when to optimize utilization  notifying car park operators if a registered user parks in a bay allocated to another tenant. 
  • Optimizing parking facility profit for example determining how much a parker should be charged based on where they park. 

Commercial and Residential Solutions

Industry solutions in this area are becoming increasingly necessary as businesses look for ways to optimize their operations while keeping security and convenience top of mind. 

  • The implementation of Access Control solutions allows building tenants to access their premises through a variety of flexible entry methods, including mobile devices and card passes. This enhances security measures and provides a convenient experience for residents and their visitors. 
  • Our Intercom solution enables visitors to effortlessly connect with residents’ mobile devices using the ‘smart search functionality.’ This streamlines the process, allowing visitors to easily locate and establish connections through the Intercom system. 
  • We offer a Controlled Parking Solution that empowers asset owners to define parking rules and allocate parking bays to specific user groups. This solution allows for the implementation of business rules based on user types and parking duration. 
  • Greater control over vehicle distribution and usage means property owners can fully utilize every bay in their facility while ensuring that vehicles are charged appropriately for the space in which they park.

Tailored Solutions for you

  • Building communication is facilitated by our Intercom solution. The integration of COMMEND Intercom with mobile telephones enables visitors to connect with residents using the Smart Search functionality. 
  • Tenants have access to a variety of flexible methods for entry to buildings and parking areas e.g., through mobile devices and card passes. 
  • Elevator management controls access to specific floors in residential buildings, ensuring that residents can only access the floors they live on. This enhances security for all residents. 
  • Efficient event management and reaction to potential threats through event-driven management procedures using the VMS, which automatically informs operators of any activity of interest through alarms. 
  • One central control room for multiple facilities through a highly customizable solution that controls the Video Management, Access Control, and Intruder Alarm system using a graphic user interface for ease of operations. 
  • Greater control over the car park’s vehicle distribution and usage: The asset owner can fully utilize every bay in the facility, guarantee that vehicles are charged appropriately for the space in which they park, and prevent both over and underutilization of specific areas within the car park. 
  • Alerts system: An alerts system notifies car park operators if a registered user parks in a bay allocated to another tenant, thereby helping to prevent unauthorized parking and improving security. 
  • Implement advanced search options for recorded images and video streams that enable operators to conveniently bookmark or automatically export specific footage. These options are designed to address various situations, including instances of tailgating, where drivers closely follow the car in front to exit without paying. 
  • Streamlined parking experience: The Automated Parking Guidance System (APGS) helps visitors quickly find available parking spaces, reducing the time spent circling the car park and searching for a spot. As a result, the car park becomes an environmentally friendly solution, contributing to reduced pollution. 
  • Increased availability: By controlling which bays are allocated to specific user groups, the APGS helps ensure that there are always available spaces for visitors. 
  • Fair pricing: The APGS allows for pricing to be determined based on where visitors park, ensuring that they are charged appropriately for the space they use. 
  • Improved traffic flow: By optimizing the utilization of the car park, the APGS helps to streamline traffic flow, reducing congestion and delays. 
Case Study

About Tamdeen Group

The Tamdeen Group of companies has grown into a driving force of development in the State of Kuwait to become a dynamic regional powerhouse. Innovation and diversity are the main pillars of the group with a focus on real estate, investment and entertainment.

The Challenge

TKH Security were tasked with the implementation of their Video Management System in 10 retail, entertainment and hospitality facilities such as the 360 Mall, Al Kout Mall, the Hyatt regency Hotel, SAMA Centres, the Souq Al Kout project and a state-of-the art international Tennis complex.

Working with such high-profile facilities, the main challenges focussed on:

  • Compliance with the recent and stringent Ministry of Interior Regulations for Video Surveillance that were implemented in Kuwait.
  • Event Driven Management – Through combination our Video Management and Access Control system for an increased level of facility security based on customer requirements.
  • Video Content Analytics – Crucial for use in public/crowded facilities with a focus on vehicle verification and intrusion detection.
  • Efficient Data Management – Recording video from cameras in the required frame rate and resolution, with the possibility of keeping it for a specified number of days.
  • Seamless Integration between our VMS, AC and Intrusion systems.

The Outcome

  • Implementation of our Video Management System across 10 large scale facilities. 
  • Heightened security through innovative functionalities, giving the client a comprehensive overview of all cameras, alarm systems, event-driven information, and access control. 
  • Customizable solutions that fit with local regulations and the challenges of running facilities with large visitor numbers and increased risks. 

The Solution

Working alongside the client to hit all objectives, we were able to comply with these requirements to offer a feasible and smart solution with our innovative Video Management System.

Manage events and react accordingly

Based on the customer requirements, event driven management procedures were implemented using our VMS where operators are automatically informed by an alarm when activity of interest takes place – especially important when monitoring areas where activity should not be taking place at specific times. 
Integration with the IPROTECT AC System was also implemented to add heightened security where the use of invalid cards or forced entry may occur. In the event of these activities happening, an alarm will be raised through the access control system alerting facility operators to act. 

Algorithms that Analyze events

Video Content Analytics (VCA) is now featured in all sites and uses algorithms to analyze video streams that can identify events through license plate recognition and intrusion detection.

Supporting data formats

When running and managing large areas that are prone to activities that compromise security, it is important for each facility to easily keep and share records with law enforcement agencies and mall management in a highly reliable, easily transferable format. TKH Security solutions support the client with easy to manage Native and MP4 export formats giving them peace of mind regarding data storage.

Prevent file deletion with non-override video tagging

To prevent files from being deleted, videos and metadata can be ‘tagged’ ensuring that files are kept with a non-override function until untagged. This is important to the client in keeping recordings that need to be stored in line with local regulations such as time frames of storage etc. 

Bookmark suspicious events

Operator bookmarks allow users to flag those moments of interest for a specific camera, accompanied by user-defined text, which is always assigned to a specific camera, date, and time. Our system is fully functional across all Tamdeen facility locations, allowing them to bookmark different kinds of events that need to be kept for future reference. 

One stream, multiple receivers

In CCTV, Multicast is a method of sending one video stream to a group of interested receivers in a single transmission where the stream is copied and pasted to all requesting receivers. Throughout the projects with Tamdeen Group, multiple streams & Multicast technology has been used to reduce the network load and was a particularly important function across the 10 facilities to use one stream for the clarity of operations.  

Video management integration

Crucial to the client’s request was to have one central control room for their multiple facilities in the future without additional investment – a function that our highly customizable solution supports and one of the features that boosted our credentials for selection by the Tamdeem Group.
Controlling the Video Surveillance, Access Control, and Intruder Alarm system, the client and facilities will benefit from one graphic user interface that provides complete ease of operations.  

Tariq Anwer

Sales Director Middle East & West Asia at TKH Security

“Securing a crowded location like a mall is challenging,” states Tariq. “In highly dynamic environments like this, the mood can change in a split second. That is why it’s paramount to implement an easy-to-use video security system that supports the security officers’ tasks. We train the security operators to work with our state-of-the-art security system and educate them about the special surveillance analytics that provide intelligence about the security status.”

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Manage the needs of diverse user groups through centralized and flexible control.

The synergistic diversity of its users is what creates a strong sense of community within a multitenant development. This user diversity is also what complicates effective management of a shared parking facility.

The traditional method of dealing with this complexity is to segregate a parking facility into nested areas – each with its own barrier gates. By contrast, a camera-based automated parking guidance system (APGS) enables you to serve multiple user groups within a facility in a more transparent and organic way without the installation and maintenance costs of additional gates and partitions, nor losing valuable parking spaces in the process.

Industry Challenges

The needs of these diverse user groups complicate the effective management of a shared parking facility, especially when drivers are faced with non-compliant parking. Plus, with potential availability concerns, no one looks forward to the process of finding a parking space during an event or while on their way home.

Commercial and Residential Solutions

With a Parking Guidance system, you can manage the needs of diverse user groups through centralized and flexible control. The synergistic diversity of its users is what creates a strong sense of community within a mixed-use development.

Tailored Solutions for You 

Since each vehicle that parks in a Park Assist Solution monitored facility is identified through our integrated License Plate Recognition (LPR) technology, the core INX system keeps track of exactly who’s using your garage, how often, and when. As a result, you receive a complete and accurate picture of how much parking capacity is truly needed by the various tenants within a mixed-use facility. This unbiased data is invaluable when negotiating favorable parking leases, and for making operational decisions across the board.

The parking demands for a mixed-use facility can change from day to day, and even from hour to hour. As opposed to having rigid areas for various tenants and functions, a patented smart-sensing automated parking guidance system (APGS) empowers to you to shift capacity among user groups as needed. Each M5 sensor in our APGS has an RGB (LED) indicator, displaying thousands of colors to indicate parking space occupancy status and space type (i.e., retail, resident, delivery, etc.). Since the LED colors can be scheduled, this ensures ample spaces for commercial/business users during the workday and unlocks unused spaces on nights/weekends for increased retail activity and special events.

Products & Services

M5, S2, C5 Smart Sensing

Wayfinding Signage

INX Software

M5 Smart Sensor S2 Smart Sensing Solution C5 Smart Counting Solution

M5 Smart Sensor

Intelligence at the parking-space level to maximize revenue and usage per square foot.

The latest innovation in parking guidance, the M5 is a camera-based smart-sensor with an IP-based CMOS digital camera on two sides. Installed above the driving lane evenly at every third parking spot, each M5 detects space availability for parkers and gives operators an unobstructed view of parked vehicles. Monitoring up to six spaces per sensor, including between vehicles, sensor placement significantly enhances security throughout the facility and increases the number of areas visible via streaming HD video for real time monitoring.

  • Simple installation, unprecedented functionality, and elegant design.
    • To provide parkers with quick guidance and stress-free navigation, each sensor has an RGB (LED) indicator, displaying thousands of colors to indicate occupancy status and space type (i.e., regular, premium, accessible, etc.).
    • M5 sensors are poised for future advances via firmware upgrades along with expansion opportunities via a USB expansion port.
    • The attractive housing has a seal rating of IP66, preventing the ingress of water and dirt from the advanced electronics.
  • 99%+ accuracy verified through precise global monitoring.
    • M5 sensors exhibit a 99%+ accuracy rate. Using our sophisticated software algorithms, accuracy is regularly verified by an internal monitoring process for continued optimal performance.
  • Built-in fault tolerances to ensure system integrity and reliability.
    • The continual dialogue between the intelligent M5 smart-sensors and the core system ensures overall reliability. The core server, INX, constantly monitors the daisy-chained installation, sending notifications for any compromised sensor.
  • Intuitive software to discover real time business insights.
    • Using your parking facility’s live data, our cloud-based INX software platform is used for day-to-day analytics to gain insights for decision making, forecasting activity, and much more.
    • Our PGS integrates seamlessly with your existing software. Additionally, it provides a secure connection to a limitless set of third-party parking-related solutions.

S2 Smart Sensing Solution

Providing sitewide guidance and advanced security.

The S2 camera based smart solution allows. you to incorporate rooftops and surface lots into your parking guidance system. Instead of digging up asphalt, the S2 solution uses CCTV cameras to monitor multiple bays. Similar to mounting cameras for a typical surveillance system, the high-perched cameras take an omniscient view to monitor multiple bays, collecting video and rich data that drives the core intelligence of the system.

The S2 solution effortlessly integrates with M5, C5, and INX providing your team with a more holistic approach to streamlining operations, maximizing efficiency and improving the experience for your customers and visitors.

C5 Smart Counting Solution

Accurately detect bidirectional traffic.

The C5 camera-based counting solution detects vehicles entering and leaving specific areas of a parking garage. It employs a proprietary advanced AI algorithm to count the vehicles accurately and transmits the data to display counts on signs and in the INX platform. The C5 solution uses a single fisheye camera mounted discreetly overhead to monitor two adjacent lanes, making it a cost-effective and efficient solution for parking garages, surface lots, and other high-traffic areas.

The C5 smart counting solution can accurately detect vehicles traveling in either one or two lanes including vehicles driving down the center and bumper-to-bumper traffic without the need for delineators. Using our sophisticated software algorithms, the 96%+ accuracy rate is regularly verified by an internal monitoring process for continued optimal performance.

Combined with the M5 and S2 solutions, a complete APGS provides a wealth of data to advance your operations, inform decision making, and elevate your customer’s experience.

The camera based C5 smart counting solution detects vehicles entering and exiting your parking garage

Next-generation guidance at every key decision point

Through the unique synergy of our camera-based smart-sensor system and customizable wayfinding signage, parkers are treated to a higher level of guidance and convenience from the moment they arrive, plus follow-up guidance at every key decision point.

  • Signs upon arrival. For properties with multiple parking areas, a multi-facility sign announces the number of available spaces at each garage or lot. Continually updated, parkers can determine the best facility to park in at any given moment.


  • Secondary signage within a chosen garage. Once a parker has decided to park in a specific garage, a dedicated monument sign displays the number of available spaces on each level.


  • Directional interior in-aisle pointers. Once a parker has committed to searching for a space on a particular level, these guidance signs enable a parker to make on-the-spot decisions (left, right, or straight) based on the number of available spaces.


Dynamic and customizable for real-time content updates

Utilizing LCD-NAV signs, you can easily engage and attract greater attention from customers by providing up-to-the-minute content updates at all entry and exit points. Whether it’s providing guidance to potential parkers, alerting your customers of garage maintenance, or onscreen branding/promotional initiatives, the LCD-NAV enhances parking guidance, increases garage efficiency, and taps into additional revenue opportunities by communicating critical information more effectively.

An all-in-one plug-and-play solution, the LCD-NAV features a weatherized commercial-grade 49” or 55” outdoor LCD display. With a full HD1080p resolution, this solution is ideal for outdoor use, with a bright and crisp display, even in direct sunlight. Using our content management system, operators can change colors, add a company logo, and display dark or light themes, all effortlessly deployed at the touch of a button. The web-based content management system enables the unit to be configured and monitored remotely.


Versatile, full-matrix LED displays for unprecedented design freedom

Parking facility operators have free rein to create and broadcast an expansive set of digital messages in millions of colors, including detailed 24-bit RGB custom graphics. Continuously adjustable, enhanced brightness pixels can be tightly aligned with brand and architecture palettes.

VMS signs are engineered to use Ethernet protocols with ethernet connectivity, greatly simplifying installation and operations while reducing related costs. Signs are sized for ready insertion into a wide variety of new signage and into existing signage, depending on the individual system scenario.


Digi-NAV signs are LED signs specifically designed for driver wayfinding.

With adjustable brightness, this product family includes a range of signs which can display counts, arrows, and recognizable parking symbols. All numbers and arrows are purpose designed, ensuring the signs can be clearly seen and easily recognized by drivers. Additionally, Digi-NAV signs are UL and CE certified, and have an IP54 rating. 

Provide your customers with real-time parking space availability information for your parking garage using VMS digital wayfinding signage
Standard Software Optional Software

Unleashing the true power of camera-based APGS

Since the day we invented camera-based automated parking guidance system (APGS) technology, we’ve been on a continual quest to elevate its capabilities to new levels. Developed by our data scientists in response to what our clients wanted most, our standard and optional software is a game-changer in the APGS space.

Standard Software

Our revolutionary INX ecosystem

INX enables owners and operators to achieve even greater operational efficiencies, further elevating the customer experience, and driving new revenue opportunities, which positions them to access exciting new functionalities in real time such as reservations, premium parking, and customer loyalty programs.

Our highly intuitive INX dashboards are tailored to the specific needs of your operation to deliver robust, actionable data. Multiple data points are readily available, both real-time and historical, including:

Occupancy, dwell, turnover, and identification of unique visitor behavior

  • Live data from activity heatmaps, wayfinding signage, and specific facility regions.
  • Isolated activity of individual vehicles, including duration and frequency of visits.
  • Real-time site and environmental conditions that can affect parking volume: i.e., current/forecasted weather, traffic status in surrounding areas.
  • Trend analysis, including the ability to compare live trends with historical performance.
  • Additional comparative analyses.


API packages – Designed for your unique needs

Our API packages enable you to tap into a virtually limitless set of third-party solutions and secure access to the vast industry-leading dataset of our proprietary camera-based APGS, extending the data mining capabilities of our software platform. With our API packages, users can collaborate their APGS with an ever-evolving array of complementary functionalities. Plus, when your facility is ready for the next step, our APGS is primed for integration with the frictionless parking solution you choose, without interruptions.

Optional Software

Strategic API integrations engineered to drive the future

  • Ops Command+ package
    Empowers functionalities that heighten operational efficiencies and control to enable:

    • Building systems management
    • Digital signage control
    • Alerts and notifications: i.e., compliance/rules enforcement and VIP notifications
    • Website integration
    • Additional ops functionalities


  • CX+ package
    Designed for elevating the customer experience in a myriad of ways to enable:

    • Advanced mobile apps customizable to suit your brand and needs
    • Palm-of-the-hand and vehicle-connected wayfinding
    • The ability for drivers to check availability before leaving – receive personalized navigation to open bays – and locate their vehicles upon exit
    • Find Your Car integration with PARCS through our Park Finder add-on software module
    • Empowers additional customer experience functionalities such as valet parking


  • Business Development+ package
    Capabilities that further boost revenue and profitability to enable:

    • Tiered and frictionless parking
    • Reserved and permit parking
    • Fine-detail data and insights on parker behaviors and preferences


Park Surveillance – A unique vantage point

With the addition of our Park Surveillance software extension, the smart sensors capture HD streaming video whenever motion is detected, continuously, in between, or around a space. It’s an expanded level of security that would otherwise be cost-prohibitive, giving parkers peace of mind of know their vehicle is being monitored during their entire stay.

The streaming video and transactional time data captured by the M5 cameras can be used in a variety of ways. It’s a powerful combination of evidence for scenarios where theft or assault has occurred, the ability to help protect owners and management against fraudulent claims of theft and vandalism, and potentially deter the intrusion of unwelcome visitors. Since recordings can be saved up to 90 days, security can easily work with authorities if needed.

Park Finder™ – Our advanced-tech vehicle locator

In a big parking garage, at best, the parker is anxious. At worst, the parker becomes anguished at the thought their vehicle may have been stolen. Gone are the days of lost cars, with our Park Finder system, parkers can easily find their car.

With the Find Your Car locator feature in Park Finder, a parker simply enters at least three numbers or letters from their license plate into the app, a kiosk, or at a Park Finder enabled pay station for a PARCS or other revenue management system. In seconds, the core INX system searches the database of currently parked vehicles and identifies the parker’s car through the APGS’s integrated License Plate Recognition (LPR). The parker is provided with an exact location and step-by-step walking directions.

Park Alerts – Automatic recognition of important people or policy enforcement

Our Park Alerts software module taps into the APGS’s integrated License Plate Recognition (LPR) technology and enables you to set automated rules and alerts that bring important events to your attention including:

  • The arrival of a VIP.
  • When a known, unwanted visitor pulls into one of your parking spaces.
  • If employees and staff members are parking in restricted/premium spaces they should not be occupying.
  • If a vehicle has overstayed in a limited-time space – such as a reserved space, a takeout space at a restaurant, or a time-restricted space in an urban setting.
  • If a commuter is parking in your garage, instead of in the designated transit station.
Our advanced-technology vehicle locator is a game changer for your customers, quickly and efficiently helping them to find their vehicles

Case Study

About East Village Retail Centre

The East Village Retail Centre, owned by Mirvac Retail, is an acclaimed development in Zetland, south of Sydney’s Central Business District. It has become one of Sydney’s most exceptional and popular destinations for residential, retail, and dining.

The Challenge

As a truly mixed-use facility, East Village needed a powerful Car Park Technology Platform to service its various user groups and their distinct demands.

With over 6.7 million annual visitors, Mirvac wanted to create a more streamlined and enjoyable parking experience across all user groups. Eager to alleviate congestion in the car park, ensure availability, and increase garage utilization, Mirvac looked to better control who was utilizing which parking bays and when.

Specific objectives included:

  • Minimizing the amount of additional parking equipment.
  • The ability to determine how much a parker should be charged based not only on who they are, but where they park.
How can the mixed-use facility solve its parking garage problems with an automated parking guidance system (APGS)
  • An alerts system to notify Car Park Operators if a registered user parks in a bay allocated to another tenant.

The Outcome

  • Reduced costs (without gates or additional hardware) using the PARCS to deliver TKH Security’s “Control to the Bay™” automated parking guidance system (APGS) solution was up to 24% less expensive than implementing hard or soft nesting alternatives.
  • East Village Car Park Operators have the flexibility to adapt to even the most unpredictable circumstances (e.g., contactless “Click & Collect” services, site maintenance, and construction).
  • Greater control over the car park’s vehicle distribution and usage with optimized utilization of the facility.
East Village Retail Centre now has control to the bay with an APGS

The Solution

Through an integration of the Parking Management System (PMS) and automated parking guidance (APGS), business rules can be defined and applied to determine how to treat different user groups based on who they are and where and how long they parked (space by space pricing). This in effect, moves the parking management and control line from the entries and exits down to the bay. Two traditional approaches to segmenting a car park are Hard and Soft Nesting.

These approaches

Require the installation of hardware at the designated entry and exit points of the segmented zone.
Result in additional hardware costs and inflexible zones that cannot be easily adapted to meet the facilities or customers’ changing needs.
In light of this, Mirvac chose to leverage TKH Security and its Park Assist APGS to help.
TKH Security’s controlled parking solution gives control back to the Asset Owner, empowering them to define which bays are assigned to each specific user type, with the added flexibility to easily adjust these
designations as required.

Results & Improvements

Reduced costs (without gates or additional hardware) using the PARCS to deliver TKH Security’s “Control to the Bay™” automated parking guidance system (APGS) solution was up to 24% less expensive than implementing hard or soft nesting alternatives.
East Village Car Park Operators have the flexibility to adapt to even the most unpredictable circumstances (e.g., contactless “Click & Collect” services, site maintenance, and construction). Parking Bays can be temporarily redistributed to another location or utilized for additional demands with little disruption to users’ parking routines, space utilization or revenue control within the facility.

Optimized Utilization of the Facility

With greater control over the car park’s vehicle distribution and usage, the Asset Owner can:

  • Fully utilize every bay in the facility.
  • Guarantee that vehicles are charged appropriately for the space in which they park.
  • Negate over and underutilization of specific areas within the car park.
    Provide all user groups with easy access to convenient parking.

Higher Return on Existing Investments

Car Park Operators can meticulously track and react to compliance abuse as the camera-based automated parking guidance system (APGS) captures evidence in real-time of how and when parking spaces are utilized, ensuring availability, streamlining traffic flow, and driving new revenue opportunities. Since introducing new parking technologies, East Village Car Park’s revenue has increased by 275%.

Icon quote

Alex Perryman

Center Manager East Village Shopping Centre Mirvac Retail

“The “Control to the Bay” solution has had the dual benefit of improving the customer experience by streamlining customer circulation, time to park and reduced delays on exit while unlocking greater revenue capture for the asset. I doubt such a positive result would have been possible without the support of Park Assist.”

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