Client Support
Our commitment to an experience as smooth and easy as possible
We understand the importance of customer service in maximizing your return on investment. This is why we provide comprehensive support from the initial Project Management phase through to the installation process, as well as post installation Client Services and Maintenance Support. Our aim is to consistently deliver exceptional parking experiences for your customers while also reducing your overall cost of ownership.
Client Services
Our commitment to great service delivery is reflected in our dedicated Client Services team. From answering customer inquiries to providing product training for your employees, our team is here to assist you each step of the way. We understand technical issues can arise, but you can rest assured our Client Services team will work tirelessly to resolve any problems quickly and efficiently.
We take the time to learn about your site, align our servicing procedures to your Standard Operating Procedures, and establish strong working relationships with your on-site team. Our goal is to make sure you receive the best possible service and support, allowing you to focus on delivering an outstanding parking experience to your customers.
Project & Installation Management
At TKH Security, we understand the successful implementation of a parking guidance system relies heavily on effective project management. That’s why we offer comprehensive project management services throughout the installation process, regardless of who is responsible for installing the system. Our project management team works closely with your in-house team, or a third-party, to ensure everything runs smoothly and the system is installed correctly.
Our project management team is comprised of experienced professionals who are dedicated to delivering the highest level of service to our clients. From coordinating with all parties involved to creating detailed project plans and schedules, our team ensures each aspect of the installation process is executed to perfection. We also provide ongoing communication and support to ensure everyone involved is kept up-to-date and informed throughout the project.
By offering project management services throughout the entire installation process, we provide our clients with the peace of mind that comes with knowing everything is being taken care of. We understand installing a parking guidance system can be a complex process, but with our project management services, we make it easy for all parties involved. Whether it’s our team or a third party, we ensure everyone is working together seamlessly to deliver a successful outcome.
Maintenance Support
At TKH Security, we believe exceptional customer service goes hand in hand with effective maintenance services. That’s why we offer our clients three coverage options for continued maintenance support, along with our dedicated customer service.
Our maintenance approach is more than just a basic check on system operation. We follow a detailed, holistic methodology that addresses every aspect of the sensor network, from hardware to software and accuracy. Our proactive measures ensure your parking smart sensor network operates trouble-free for years and delivers high performance.
We understand each site has unique needs, which is why we offer three plan options – Basic, Premium, and Comprehensive. Our maintenance plans are tailored to meet your site’s specific requirements, so you can rest assured that your system is in good hands. Whether you require basic maintenance support or comprehensive maintenance that covers every aspect of your system, we’ve got you covered.