City of Seattle e-Park Washington

Customer Stories

Data aggregation from disparate systems

“Our original need was to mitigate congestion caused by our DOT’s highway widening program. The ePark solution crafted by Park Assist is a customized and scalable platform. So we’re continuing to expand ePark to encompass more spaces and neighborhoods.”

Like most major cities, Seattle has a mix of municipal and privately-owned parking facilities spread out across its jurisdiction. The city needed a way to aggregate real-time occupancy and pricing data from these disparate systems. The goal: to maximize usage and revenue in city-owned garages, while leveraging private-lot capacity to further alleviate overtaxed street parking and traffic congestion.

Real-time information

“ePark is an exceptional fit for our complex demands. The technology has boosted the convenience and reliability of parking across Seattle – with a significant positive impact on the customer experience. While Park Assist continues to deliver exceptional customer support.”

The ePark solution also broadcasts real-time information through an ever-evolving array of touchpoints, including digital signage on highways, roads, and entrances; a live information portal on the city’s website; and an open API that can empower readily available mobile apps.

“Our citywide guidance system, developed and installed by Park Assist, has revolutionized the ease and efficiency of parking in Seattle. They’ve been a great partner for our city, and continue to be. We wouldn’t hesitate to recommend Park Assist to others as well.”
Michael Solheim
e-Project Manager CITY OF SEATTLE