Tamdeen Group
Customer StoriesThe Tamdeen Group of companies has grown into a driving force of development in the State of Kuwait to become a dynamic regional powerhouse. Innovation and diversity are the main pillars of the group with a focus on real estate, investment and entertainment.
The Challenges
TKH Security were tasked with the implementation of their Video Management System in 10 retail, entertainment and hospitality facilities such as the 360 Mall, Al Kout Mall, the Hyatt regency Hotel, SAMA Centers, the Souq Al Kout project and a state-of-the art international Tennis complex.
Working with such high-profile facilities, the main challenges focussed on:
- Compliance with the recent and stringent Ministry of Interior Regulations for Video Surveillance that were implemented in Kuwait.
- Event Driven Management – Through combination our Video Management and Access Control system for an increased level of facility security based on customer requirements.
- Video Content Analytics – Crucial for use in public/crowded facilities with a focus on vehicle verification and intrusion detection.
- Efficient Data Management – Recording video from cameras in the required frame rate and resolution, with the possibility of keeping it for a specified number of days.
- Seamless Integration between our VMS, AC and Intrusion systems.
The Outcome
- Implementation of our Video Management System across 10 large scale facilities.
- Heightened security through innovative functionalities, giving the client a comprehensive overview of all cameras, alarm systems, event-driven information, and access control.
- Customizable solutions that fit with local regulations and the challenges of running facilities with large visitor numbers and increased risks.
The Solution
Working alongside the client to hit all objectives, we were able to comply with these requirements to offer a feasible and smart solution with our innovative Video Management System.
Manage events and react accordingly
Based on the customer requirements, event driven management procedures were implemented using our VMS where operators are automatically informed by an alarm when activity of interest takes place – especially important when monitoring areas where activity should not be taking place at specific times. Integration with the IPROTECT AC System was also implemented to add heightened security where the use of invalid cards or forced entry may occur. In the event of these activities happening, an alarm will be raised through the access control system alerting facility operators to act.
Algorithms that Analyze events
Video Content Analytics (VCA) is now featured in all sites and uses algorithms to analyze video streams that can identify events through license plate recognition and intrusion detection.
Supporting data formats
When running and managing large areas that are prone to activities that compromise security, it is important for each facility to easily keep and share records with law enforcement agencies and mall management in a highly reliable, easily transferable format. TKH Security solutions support the client with easy to manage Native and MP4 export formats giving them peace of mind regarding data storage.
Prevent file deletion with non-override video tagging
To prevent files from being deleted, videos and metadata can be ‘tagged’ ensuring that files are kept with a non-override function until untagged. This is important to the client in keeping recordings that need to be stored in line with local regulations such as time frames of storage etc.
Bookmark suspicious events
Operator bookmarks allow users to flag those moments of interest for a specific camera, accompanied by user-defined text, which is always assigned to a specific camera, date, and time. Our system is fully functional across all Tamdeen facility locations, allowing them to bookmark different kinds of events that need to be kept for future reference.
One stream, multiple receivers
In CCTV, Multicast is a method of sending one video stream to a group of interested receivers in a single transmission where the stream is copied and pasted to all requesting receivers. Throughout the projects with Tamdeen Group, multiple streams & Multicast technology has been used to reduce the network load and was a particularly important function across the 10 facilities to use one stream for the clarity of operations.
Video management integration
Crucial to the client’s request was to have one central control room for their multiple facilities in the future without additional investment – a function that our highly customizable solution supports and one of the features that boosted our credentials for selection by the Tamdeem Group. Controlling the Video Surveillance, Access Control, and Intruder Alarm system, the client and facilities will benefit from one graphic user interface that provides complete ease of operations.
“Securing a crowded location like a mall is challenging,” states Tariq. “In highly dynamic environments like this, the mood can change in a split second. That is why it’s paramount to implement an easy-to-use video security system that supports the security officers’ tasks. We train the security operators to work with our state-of-the-art security system and educate them about the special surveillance analytics that provide intelligence about the security status.”
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